Client Services Consultant II - Vision

MetLife; United States; Remote; USD 61,000 - 82,000; Full time

Job summary

An established industry player is seeking a Client Service Consultant II to manage day-to-day administrative support for multiple National Account clients. This role requires a proactive individual with strong organizational and communication skills, who can effectively handle client requests and deliver exceptional service. The consultant will work closely with internal teams and clients to ensure a seamless experience, while also contributing to strategic planning and compliance. Join a dynamic team dedicated to making a positive impact in the insurance sector and enjoy a comprehensive benefits package along with a supportive work culture.

Benefits

Healthcare benefits

Life insurance

Retirement benefits

Parental leave

Paid time off

Qualifications

• 5+ years of experience in the insurance space and account management.
• Excellent organizational and communication skills required.

Responsibilities

• Accountable for day-to-day administration of multiple clients.
• Provide exceptional customer service and coordinate client meetings.

Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Analytical Skills

Project Management Skills

Problem Solving

Education

5+ years of experience in insurance

5+ years of account management experience

Tools

Microsoft Office

Job description

Alternate Job Location: United States : Florida : Tampa || United States : Connecticut : Bloomfield || United States : Florida : Miami || United States : Georgia : Alpharetta || United States : Georgia : Atlanta || United States : Illinois : Aurora || United States : Illinois : Chicago || United States : Kansas : Overland Park || United States : Michigan : Detroit || United States : Missouri : Kansas City || United States : Missouri : St. Louis || United States : New Jersey : Bloomfield || United States : North Carolina : Cary || United States : North Carolina : Charlotte

Work Arrangement: Virtual

Role Value Proposition

The Client Service Consultant II (CSCII) has overall accountability for the day-to-day administrative service support of multiple National Account clients (5000+ lives). The CSC II is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Key Responsibilities

Overall accountability for the day-to-day administration of multiple or complex clients, including:

• Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
• Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction.
• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
• Serves as a key resource and may serve as a subject matter expert to Customer Unit and National accounts.
• Partners with Proposal Unit to research and respond to RFP questionnaires.
• Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance.
• Comprehends competitors’ products, industry trends and legal developments impacting business.
• Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems.

Essential Business Experience and Technical Skills

Required:

• 5+ years of equivalent experience within the insurance space.
• 5+ years of account management experience.
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible.
• General understanding of U.S. economy and employee benefits industry.
• Proficient with Microsoft Office software.
• Self-motivated to learn more about the business and is proactive in personal development.

Preferred:

• Experience with Vision insurance products.
• Ability to balance client expectations with MetLife capabilities.
• Project management skills including problem solving, attention to detail, analytical thinking and decisiveness.

Assignment Category

Full Time

Travel

Up to 25%

Business Category

US Business

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is $61,100 - $81,400. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

About the company

MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company, better known as MetLife, and its affiliates.