Account Consultant II, Risk Control

Liberty Mutual Insurance; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in insurance is seeking an experienced Risk Control professional. You will plan and monitor service commitments while building relationships with customers and business partners. The role requires strong leadership and communication skills, along with relevant experience and education in risk management. This position offers growth opportunities in a dynamic environment.

Benefits

Comprehensive benefits package

Continuous learning opportunities

Inclusive environment

Qualifications

• 8 years relevant experience in Risk Control or safety/health fields required.
• Ability to retrieve and input information using proprietary software.
• Must possess communication skills, including presentation and writing.

Responsibilities

• Coordinates and monitors service commitments for assigned customers.
• Evaluates customer prospects and service levels.
• Provides major loss source analyses and conducts training sessions.

Skills

Leadership

Planning

Relationship-Building

Consulting

Customer Service

Communication

Education

Bachelor's degree in math, engineering, or related fields

Advanced degree or professional certifications (CSP, ARM, CRM, CPCU, CIH, CPE)

Tools

Microsoft Office

Job description

Pay Philosophy

The typical starting salary range for this role is determined by factors such as skills, experience, education, certifications, and location. The full salary range reflects the competitive market value across the nation and offers opportunities for growth as employees develop within the role. Some roles may include a compensation plan with commission and/or bonus earnings, which vary based on multiple factors outlined in the plan.

Job Description

Plans, evaluates, and monitors the delivery of service commitments for a book of business to ensure risk control services are delivered effectively and efficiently. Assesses the customer's overall risk for underwriting purposes and to manage sources of risk, losses, and costs. Develops effective relationships with customers, business partners, and peers to coordinate service arrangements, programs, and procedures. Handles special customer situations to ensure timely resolution. Conducts workload reviews and completes specialized customer reports. Performs prospecting and service work as necessary.

Responsibilities

• Coordinates and monitors service commitments for assigned customers to ensure effective and efficient risk control services that meet departmental, business unit, or market expectations. Evaluates customer prospects, service levels, workload, and regional capacity.
• Creates service plans to document baseline activities, metrics, and goals to track progress in reducing losses and demonstrate value. Monitors and documents service levels.
• Assists in acquiring and retaining profitable business by providing consultation, information, and analysis to the account team for new business and renewals. Keeps relevant teams informed of significant changes in customer operations or organizational structure. Participates in prospecting and developing service agreements to foster partnerships and strengthen relationships.
• Evaluates resource use, service quality, program utilization, productivity, and other indicators. Identifies opportunities for improvement and may design projects to enhance results and service offerings.
• Provides major loss source analyses, products, and training.
• Fulfills risk assessment and service requirements as assigned.
• Trains employees in service-related functions and activities. Designs and implements customer training programs. Delivers presentations at training and other functions.

Qualifications

• Proven leadership, planning, relationship-building, consulting, customer service, and communication skills, including presentation, persuasion, and writing abilities.
• Advanced knowledge of loss prevention principles, practices, and core service capabilities related to performance and profitability.
• Ability to retrieve and input information using proprietary software and to create/modify documents and spreadsheets with Microsoft Office.
• Typically requires a bachelor's degree in math, engineering, or related fields, with a minimum of 8 years relevant experience in Risk Control or safety/health fields, and an advanced degree or professional certifications such as CSP, ARM, CRM, CPCU, CIH, or CPE.
• Travel may be required.

About Us

Liberty Mutual is committed to fostering an inclusive environment where employees from diverse backgrounds can build meaningful careers. We value relationships, benefits, and continuous learning to support professional and personal success. We believe progress happens when people feel secure, and we aim to provide protection for the unexpected with care. We support a diverse, equitable, and inclusive workplace through Employee Resource Groups (ERGs) that promote connection, learning, and engagement.

We value your dedication and integrity and offer benefits to support your well-being. For more information, visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We do not tolerate discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other basis prohibited by law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco