Client Services Clerk — Child Support

Dodge County; Town of Necedah (WI); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

PTO after 30 days

10 holidays

Health/Dental/Vision Insurance

HSA with employer contributions

Life insurance and disability

Wisconsin Retirement System

Job summary

Dodge County is seeking a full-time, non-exempt Clerk/Administrative Support in the Child Support Department to provide customer service and clerical support. Hourly starting wage ranges from $20.46 to $22.48, with a comprehensive benefits package including PTO, holidays, health/dental/vision, HSA, and retirement contributions.

The role involves data entry in KIDS/Teletask, document handling, filing, mail processing, and collaboration with Child Support specialists.

Qualifications

• High School diploma required.
• Experience in a child support agency setting preferred.
• Wisconsin Notary eligible preferred.
• Experience in a legal office setting preferred.
• Must successfully pass criminal background check.
• One year clerical experience required.

Responsibilities

• Provides customer service to internal and external customers; greets and screens visitors; resolves questions or refers to staff.
• Sorts, copies, and distributes correspondence; assists with filing and scanning.
• Explains agency role and procedures to clients; verifies and updates client information.
• Prepares routine correspondence and maintains information in spreadsheets, databases and reports.
• Maintains filing and records systems; ensures records retention compliance.
• Enters data into KIDS and Teletask; processes returned mail; locates participant addresses.
• Prepares information packets for Child Support; coordinates with specialists for mailing.
• Receives and coordinates incoming court papers; scans and codes documents.
• Prints payment records for court hearings; serves as backup for Financial Specialist.
• Prepares and follows up on work search forms for caseworkers.
• Sends employment verification letters; provides backup to department staff.
• Other duties as assigned.

Job description

Dodge County is seeking a full-time, non-exempt Clerk/Administrative Support in the Child Support Department to provide customer service and clerical support. Hourly starting wage ranges from $20.46 to $22.48, with a comprehensive benefits package including PTO, holidays, health/dental/vision, HSA, and retirement contributions.

The role involves data entry in KIDS/Teletask, document handling, filing, mail processing, and collaboration with Child Support specialists.