Customer Technical Support Specialist - ONSITE

Radiometer; Indianapolis (IN); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Beckman Coulter Life Sciences, located onsite in Indianapolis, is hiring a Customer Technical Support Specialist to drive efficiency in the field service organization and deliver positive customer experience. This role reports to the Customer Technical Support Supervisor and is fully onsite at our Indianapolis facility.

You will provide key entry point for technical phone assistance and help determine cost-effective solutions for customers.

Qualifications

• Associate’s degree in Electronics or Biomedical with 1+ year lab experience, or biomedical/medical instrument operation.
• 2+ years customer service experience.
• 2+ years of remote troubleshooting.

Responsibilities

• Provide key entry point for technical phone assistance for customers and assess requirements to determine cost-effective solutions.
• Distinguish among hardware, software, application and training issues to provide a phone-fixable solution or dispatch the appropriate resource.

Skills

Remote troubleshooting

Customer service

Technical support

Education

Associate’s degree in Electronics or Biomedical

Tools

Oracle/ServiceMax

Job description

About Beckman Coulter Life Sciences

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life‑saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time‑tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible.

Role Overview

The Customer Technical Support Specialist will be responsible for driving efficiency and productivity within the field service organization while delivering positive customer experience. This position reports to Customer Technical Support Supervisor, is part of the Customer Technical Support Team, and will be fully ONSITE at our facility in Indianapolis, IN. In this role, you will have the opportunity to: Provide key entry point for technical phone assistance for our customers and encompasses the following important work initiatives.

• Respond to customer calls, assessing customer’s requirements and determining the most cost‑effective solution(s) to the customer’s problems.
• The incumbent provides general technical consult distinguishing among hardware, software, application and /or customer training issues in order to provide a phone‑fixable solution or dispatch a task with the appropriate resource.

Requirements

• Associate’s degree in Electronics or Biomedical and 1+ years experience in a laboratory environment OR biomedical or medical instrument operation
• 2+ years of customer service experience
• 2+ years of remote troubleshooting
• It would be a plus if you also possess previous experience in: Knowledge of Oracle/Service Max or similar SMS.

Compensation and Benefits

The hourly range for this role is $30.00-$35.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay.

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

• Paid time off
• Medical/dental/vision insurance
• 401(k) to eligible employees

EEO and Disability Statement

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].

Additional Information

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact. For more information, visit www.danaher.com. Please read our Applicant Data Privacy Notice carefully here.