Client Services Associate - Home Health Office Support

BAYADA Home Health Care, Inc.; Dartmouth (MA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus up to $1,000

Weekly pay

Career advancement

401(k) retirement plan with match

Paid holidays and vacation

Job summary

BAYADA Home Health Care, Inc. in Dartmouth, MA is seeking a proactive Client Service Associate to help coordinate referrals, onboarding, and daily office operations for Medicare-certified home health visits.

You will respond to referrals, welcome new clients with courtesy calls, handle calls from clients and healthcare teams, and maintain organized records while delivering compassionate service to families.

Qualifications

• Customer service excellence and professional communication.
• Strong organizational skills and ability to manage multiple tasks.
• Attention to detail in documentation and referrals.

Responsibilities

• Manage referrals: review, accept/decline, and enter data accurately.
• Respond promptly to time-sensitive referrals from fax/online channels.
• Welcome new clients with courtesy calls prior to start of care.
• Answer incoming calls with professional, friendly service.
• Coordinate start-of-care communications with the care team.

Skills

Customer service

Organizational skills

Attention to detail

Communication

Job description

BAYADA Home Health Care, Inc. in Dartmouth, MA is seeking a proactive Client Service Associate to help coordinate referrals, onboarding, and daily office operations for Medicare-certified home health visits.

You will respond to referrals, welcome new clients with courtesy calls, handle calls from clients and healthcare teams, and maintain organized records while delivering compassionate service to families.