Client Services Associate

SPS; Seattle (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

SPS in Seattle is seeking a Client Services Associate to keep our workplace running smoothly and deliver 5-star service to employees and guests. You will oversee mail and packages, ensure premium spaces are show-ready, and support reception when needed.

Ideal candidates bring a year of hospitality, retail, or office services experience, strong MS Office skills, and a professional, customer-focused demeanor in a dynamic work environment.

Qualifications

• 1+ years of experience in Hospitality, Retail, or Office Services a major plus.
• Ability to deliver 5-star service in a fast-paced environment.
• Comfortable with MS Office and learning new package-tracking/shipping software.
• Maintain a polished, professional appearance and demeanor during busy periods.

Responsibilities

• Manage mail and package lifecycles, including secure intake and outbound shipping.
• Maintain show-ready spaces: Business Service Center, kitchens, conference rooms.
• Keep office equipment (MFDs, print/copy) running smoothly and troubleshoot when needed.
• Provide front-of-house support as a backup for reception and concierge roles.
• Assist with office moves, light maintenance, and inventory management.

Skills

Customer service

Tech-savvy

Organizational agility

Professional demeanor

Education

High School Diploma or equivalent

Tools

MS Office

Package tracking software

Job description

About The Role

As a Client Services Associate, you aren’t just "handling mail"—you are the engine that keeps our workplace humming. You are a hospitality pro, a logistics wizard, and the face of our professional standards. Your goal is simple: ensure every employee and guest experiences 5-star service the moment they step into our space.

Job Title: Client Services Associate
Reports To: Client Services Leadership

About The Role

As a Client Services Associate, you aren’t just "handling mail"—you are the engine that keeps our workplace humming. You are a hospitality pro, a logistics wizard, and the face of our professional standards. Your goal is simple: ensure every employee and guest experiences 5-star service the moment they step into our space.
From managing high-stakes logistics to ensuring our tech and pantry are "VIP-ready," you turn routine office tasks into a seamless, premium experience.

What You’ll Do

• The Logistics Lead: Master the lifecycle of mail and packages. From secure intake using chain-of-custody software to high-priority outbound shipping, you ensure nothing ever gets lost in the shuffle.
• The Experience Curator: Maintain the "show-ready" status of our Business Service Center, kitchens, and conference rooms. You’re the reason the coffee is fresh and the meeting rooms are perfectly staged.
• The Problem Solver: Keep our fleet of multi-function devices (MFDs) and copy/print equipment running flawlessly. If a machine is down, you’re the first responder.
• The Front-of-House Pro: Step into the spotlight as a backup for reception and concierge services, greeting guests with warmth and professional composure.
• The Project Ally: Assist with office moves, light maintenance, and inventory management. You proactively find ways to improve the workflow during downtime.
  

Who You Are

• Customer-Obsessed: You believe that no task is too small and every interaction is an opportunity to provide 5-star service.
• Tech-Savvy: You’re comfortable with MS Office and can quickly learn new package-tracking and shipping software.
• Organized & Agile: You can pivot from sorting mail to setting up a high-profile boardroom meeting without breaking a sweat.
• A Natural Professional: You maintain a polished appearance and a calm, helpful demeanor, even when things get busy.
  

The Requirements

• Education: High School Diploma or equivalent.
• Experience: 1+ years of prior work experience (Hospitality, Retail, or Office Services experience is a major plus!).
• Physicality: This is an active role! You should be comfortable