Client Services Assistant

Kansas State University; Manhattan (KS); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Life insurance

Retirement plans

Paid time off (vacation days)

Job summary

Kansas State University’s Veterinary Health Center in Manhattan, KS seeks an overnight Client Services Assistant to provide exceptional client service, support patient care, and act as a liaison between clients, patients, and hospital staff. This on-site role runs Friday–Sunday, 10pm–8am, totaling 30 hours per week and requires strong communication under stress.

Ideal candidates possess excellent data entry and public relations skills, familiarity with medical terminology, and comfort with

Qualifications

• Requires a high school diploma (or equivalent).
• One year of relevant experience; combination of education and experience may count.
• Preferred: Bachelor's degree or two years of post-high school experience.

Responsibilities

• Take calls from clients and provide helpful solutions to issues.
• Coordinate calls on a multi-line telephone system and liaise with hospital staff.
• Enter data accurately in the computer system and support patient care processes.

Skills

Customer service

Multi-line phone handling

Public relations

Medical terminology

Data entry

Communication skills

Education

High school diploma

Bachelor's degree

Tools

Instinct software

Job description

Client Services Assistant

Kansas State University

About This Role

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking an overnight Client Services Assistant to join our dedicated team to help facilitate exemplary patient care and quality customer service. Client Services Assistants provide exceptional customer service through taking calls from clients, listening to client needs, and providing helpful solutions to any concerns or issues. Excellent communication skills and critical thinking are utilized daily as this position works during emergency hours and acts as a liaison between clients, patients, and the hospital service providers. Working hours for this position will be 30 hours/week: Friday, Saturday, and Sunday, from 10pm-8am.

About Us

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas which is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans.

Worksite Description

This position is On-site. All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

What You'll Need to Succeed

Minimum Qualifications

• Requires a high school diploma (or equivalent)
• One year of relevant experience.
• Requirements may be met through a combination of education and experience.

Preferred Qualifications

• Bachelor's degree or at least two years of post-high school experience.
• Two years experience in clerical or office support work preferred.
• Training in general office practice.
• Experience with veterinary hospital management program software, such as Instinct, will be an asset for this position.
• Good public relations skills, including the ability to communicate professionally under stress.
• Working knowledge of medical terminology.
• Computer skills, including knowledge of work processing computer software and medical data base programs.
• Ability and skills to efficiently coordinate calls on a multi-line telephone system.
• Ability to collaborate with established procedures, protocol and instruction from supervisor.
• Ability to complete data entry in computer system accurately and in a timely fashion.
• Ability to apply skills of a service-oriented nature position to the public, faculty and students in order to promote harmonious working relationships and excellent veterinary medical care for patients.

Sponsorship Eligibility

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Application Window

Applications close: October 20, 2026

Anticipated Hiring Pay Range

$16.50-17.50 per hour