Client Services Assistant - SA Surgery & Referral Coordination

Kansas State University; Manhattan (KS); On-site; USD 21,000 - 23,000; Full time

Job summary

Kansas State University’s Veterinary Health Center in Manhattan, KS seeks a Client Services Assistant to join the Small Animal Surgery & Referral Coordination team. You will be the first contact for callers, coordinating patient appointments and consultations while delivering exemplary customer service.

Working hours are Monday–Friday, 8am–5pm. The role emphasizes professional communication, multitasking in a fast-paced environment, and collaboration with referring veterinarians and staff to

Qualifications

• High school diploma or equivalent required.
• One year of relevant experience preferred.
• Ability to multitask in a high-stress environment.

Responsibilities

• Provide professional customer service to clients and referring veterinarians.
• Answer and route multiple phone lines and coordinate appointments and consultations.
• Support Small Animal Surgery & Referral Coordination team to facilitate patient care.

Skills

Excellent communication

Interpersonal skills

Multitasking

Telephone handling

Professional demeanor

Computer proficiency

Education

High school diploma (or equivalent)

Job description

About This Role

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking a Client Services Assistant to join our dedicated Small Animal Surgery & Referral Coordination team to help facilitate exemplary patient care and quality customer service. This position is responsible for providing appropriate service for the referring veterinarian and small animal surgery client calls coming into the VHC for patient appointments and consultations. The hospital mission includes providing quality medical services to clients and training for professional veterinary students. The individual must provide services in a professional manner, is the first impression, and establish the initial contact with the caller. Working hours for this position will be Monday-Friday, 8am-5pm.

About Us

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas which is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To see what benefits are available, please visit: www.ksvhc.org/about/employment/recruitment.html

Worksite Description

This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

What You'll Need to Succeed

Minimum Qualifications:

• High school diploma (or equivalent)
• One year of relevant experience
  Requirements may be met through a combination of education and experience.

Preferred Qualifications:

• Two or more years fulltime clinical veterinary experience either in general &/or specialty practice.
• Knowledge of medical terminology, diseases, and symptoms.
• Ability to multitask in a high stress environment.
• Ability to make sound decisions in a stressful situation.
• Ability to prioritize and recognize the most effective & efficient process to accomplish the daily workflow.
• Strong multi-tasking skills.
• Excellent communication and strong interpersonal skills.
• Adaptable to different computer systems/advanced computer skills.
• Flexibility and willingness to help other teammates.
• A self-starter who is constantly looking for productive ways to fill downtime.
• Ability to answer multiple phone lines.
• Ability to perform word processing and data entry procedures on a personal computer.
• Willing and able to master new techniques.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Application Window

Applications close: October 20, 2026

Anticipated Hiring Pay Range

$15.50 - $16.75 per hour