Client Services Analyst: IT Support (Tier 1)

University of Kentucky; Lexington (VA); On-site; USD 18,000 - 23,000; Part time

Job summary

University of Kentucky HealthCare Information Technology Services is seeking a STEPS Client Services Analyst in Lexington, KY for temporary, full-time work. The role focuses on tier 1 end-user support, incident intake, documentation, and resolution, with emphasis on collaboration across physicians, customers, department leadership, and IT staff in a highly matrixed environment.

Responsibilities include ensuring adherence to behavioral expectations and departmental policies while delivering

Qualifications

• Microsoft Windows experience.
• MacOS experience.
• Troubleshooting across devices including desktops, laptops, mobile devices, printers, phones.

Responsibilities

• Provide tier 1 end-user support: incident and request intake, documentation, and resolution.
• Follow UK HealthCare policies and behavioral expectations; collaborate with physicians, customers, and IT teams.

Skills

Windows

MacOS

Troubleshooting

Job description

University of Kentucky HealthCare Information Technology Services is seeking a STEPS Client Services Analyst in Lexington, KY for temporary, full-time work. The role focuses on tier 1 end-user support, incident intake, documentation, and resolution, with emphasis on collaboration across physicians, customers, department leadership, and IT staff in a highly matrixed environment.

Responsibilities include ensuring adherence to behavioral expectations and departmental policies while delivering