Client Services Analyst I

FIS Management Services LLC; Georgia; On-site; USD 40,000 - 60,000; Full time

Job summary

FIS Management Services LLC is seeking an Analyst I, Client Services to provide first-level support, document inquiries, and track issues. You will help onboard clients, drive product adoption, and ensure satisfaction through clear communication and timely resolutions.

The role emphasizes strong written and verbal communication, learning company processes, and coordinating with cross-functional teams under supervision.

Qualifications

• Strong verbal and written communication for client support.
• Able to learn company policies, products and processes quickly.
• Demonstrated organizational skills and attention to detail.
• Analytical problem-solving with cross-team coordination.
• Follow established procedures and work under supervision.

Responsibilities

• Receive and document client inquiries via phone, email and portals.
• Create and track support tickets, coordinate escalations with teams.
• Provide first-level technical support for routine client requests.
• Monitor client-facing apps and report potential service issues.
• Assist with system validation during scheduled maintenance and outages.

Skills

Strong verbal and written comms.

Policy learning

Organizational skills

Analytical problem-solving

Ability to follow procedures

Education

High School diploma or equivalent

Bachelor's degree in CS/IT or related field

Job description

FIS Management Services LLC is seeking an Analyst I, Client Services to provide first-level support, document inquiries, and track issues. You will help onboard clients, drive product adoption, and ensure satisfaction through clear communication and timely resolutions.

The role emphasizes strong written and verbal communication, learning company processes, and coordinating with cross-functional teams under supervision.