Client Services Advisor, NYHO

Zimmermann; New York (NY); On-site; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Career development plans

Team member discount

Global opportunities

Job summary

Zimmermann is seeking a Full-Time Client Services Advisor for our New York City Head Office. The role focuses on growing client engagement, delivering service excellence, and driving revenue across Online, Retail, and Wholesale channels.

You will support clients globally with a consistent Zimmermann experience, leveraging Zendesk, Inside Chat, and Magento to ensure timely, accurate, and empathetic service. Join a premium fashion house with strong development opportunities.

Qualifications

• Experience delivering excellent client service and building rapport.
• Strong phone and written communication skills in English.
• Knowledge of multilingual support is a plus.
• Proficiency with common business software and CRM tools.

Responsibilities

• Provide exceptional client service via all channels (online, retail, wholesale).
• Achieve high service satisfaction for online, wholesale, and in-store clients.
• Build client relations, loyalty, and a strong client database.
• Use Zendesk, Inside Chat, and other tools to support Zimmermann clientele.
• Maintain brand values with product knowledge, empathy, and a seamless omnichannel experience.
• Strive for quality and efficiency, and report improvements to senior management.
• Meet personal sales and performance targets and contribute to projects.

Skills

Client service experience

Phone etiquette

Written English

Bilingual advantage

Attention to detail

Multitasking

Reliability

Punctuality

Strong communicator

Tools

Zendesk

Inside Chat

Magento

Apparel21

Microsoft Office

Job description

Job Description

We are looking for a Full-Time Client Services Advisor to join our growing Client Services team in our New York Head Office. The Client Services Advisor will grow client engagement, provide service excellence, and increase revenue. Ensure that clients anywhere in the world have access to a consistent and excellent Zimmermann experience, which they return to. Support clients from all channels – Online, Retail, Wholesale.

• Previous client service experience and rapport building evidence
• Excellent phone manner
• Excellent written English and communication skills; Bilingual language is an advantage
• Computer literacy with particular use of Microsoft Office, Internet, Apparel21, Zendesk, Inside Chat, and Magento
• Reliability and punctuality
• High attention to detail
• Ability to multitask under pressure
• On Site (Based in our New York City Head Office)

Job Description

We are looking for a Full-Time Client Services Advisor to join our growing Client Services team in our New York Head Office. The Client Services Advisor will grow client engagement, provide service excellence, and increase revenue. Ensure that clients anywhere in the world have access to a consistent and excellent Zimmermann experience, which they return to. Support clients from all channels – Online, Retail, Wholesale.

Job Requirements

• Previous client service experience and rapport building evidence
• Excellent phone manner
• Excellent written English and communication skills; Bilingual language is an advantage
• Computer literacy with particular use of Microsoft Office, Internet, Apparel21, Zendesk, Inside Chat, and Magento
• Reliability and punctuality
• High attention to detail
• Ability to multitask under pressure
• On Site (Based in our New York City Head Office)

Job Responsibilities

Client Services

• To provide exceptional client service via all available channels.
• To achieve a high level of service satisfaction for online, wholesale, and in-store clients.
• To build client relations, harness client loyalty and generate a strong client database.
• Effective use of client communication platforms (Zendesk, Inside) to better service Zimmermann clientele.
• Client service responses that are in accordance with Zimmermann core values – with particular focus on product knowledge, brand vision, and empathy
• Strive to provide a seamless omnichannel experience, with an ‘above & beyond’ mentality.
• Consistently look to improve client experience and report suggested improvements to senior management
• Achieve personal sales and performance targets.
• Aim to ‘surprise & delight’ clients at every interaction with a focus on genuine quality as well as efficiency.
• Contribute to management assigned projects aimed at elevating the overall Zimmermann client & team experience.

Team

• To create an enjoyable working environment which promotes passion, focus, empathy, and discipline.

Administration:

• To ensure that administration, data entry and filing is carried out accurately and efficiently in line with Zimmermann’s Policies and Procedures

WHS

• Participating in the development of a safe and healthy workplace
• Complying with instructions given for your own health & safety and that of others, in adhering to safe work procedures
• Co-operating with management in its fulfilment of its legislative obligations
• Taking reasonable care to ensure your own health and safety and that of others
• Reporting any injury, hazard, or illness immediately, where practical to Human Resources or a supervisor
• Not placing others at risk by any act or omission
• Not willfully or recklessly interfering with safety equipment

KPI’s

• 1 hour response time to client emails during business hours
• 30 second response time to live chat enquiries & 20 second response time to phone calls
• Sales budgets, compliments targets, and KPIs are met without exceptions
• No 'Client Service' client complaints
• Zimmermann’s policies and procedures are adhered to
• All client interactions are approached with a focus on quality in addition to efficiency

Job Benefits

Why join our team?

• Bespoke career development plans and access to strong mentors and industry leaders.
• Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally.
• Competitive package and team member discount
• Be part of a responsible fashion house with a focus in leading in sustainability

Compensation

Zimmermann utilizes the advertised hourly range as a benchmark to offer candidates competitive compensation in the market. This approach also allows for flexibility to account for differing levels of experience and to reward both performance and tenure. Although the published salary range is a genuine estimate of the intended pay for the role, Zimmermann maintains the discretion to offer compensation outside the range provided.

Diversity Statement

Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Salary

47840 - 52000 USD (hourly)