Client Services Advisor - Hybrid

900Work, Llc; Indianapolis (IN); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

PTO and holidays

Job summary

Location Services is seeking a Customer Service - Client Team Representative in Indianapolis, IN. The role handles client/debtor requests via phone, processes updates, and coordinates with operations to fulfill inquiries.

The candidate will review addresses, communicate clearly with clients, and provide regular reporting to management. Hybrid work options are available, with benefits including medical, dental, vision, and 401(k).

Qualifications

• Associates Degree or equivalent from a two-year college or technical school.
• At least one year of call center, customer service or industry-related experience required.
• Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel.

Responsibilities

• Support and fulfill client and debtor requests via company phone system.
• Answer client and debtor calls accordingly, provide accurate data entry and updates, research and review incoming requests for action needed by operations team.
• Support and fulfill client requests received via assignment system utilizing company system of record and email process (VRM, RepoRoute, Freshdesk).
• Provide initial review of new addresses provided by client to determine if action is needed.
• Communicate with our clients in clear and precise manner to focused on request fulfillment.
• Communicate results and areas of opportunity to leadership.
• Provide daily, weekly, and monthly reporting to management.

Skills

Customer service

Communication

Team player

Education

Associates degree or equivalent

Tools

Microsoft Office

Outlook

PowerPoint

Word

Excel

Job description

Location Services is seeking a Customer Service - Client Team Representative in Indianapolis, IN. The role handles client/debtor requests via phone, processes updates, and coordinates with operations to fulfill inquiries.

The candidate will review addresses, communicate clearly with clients, and provide regular reporting to management. Hybrid work options are available, with benefits including medical, dental, vision, and 401(k).