Junior Key Account Manager

Flash Group; North Township (IN); On-site; USD 46,000 - 65,000; Full time

Job summary

Flash is seeking a Junior Key Account Manager to identify new business opportunities and support management of existing client relationships globally. The role requires strong communication, a proactive mindset, and a growth-oriented attitude within key account management.

Ideal candidates will have 1–2 years experience in KAM, familiarity with CRM tools, and a willingness to travel. The position is based in Indiana on a permanent basis, with opportunity to develop within a global

Qualifications

• Fluent in English (written and spoken).
• 1–2 years of key account management experience in fintech, SaaS, or tech.
• Willingness to travel and drive as needed.

Responsibilities

• Identify new business opportunities and support current client relationships across regions.
• Assist in preparing and organizing client proposals, notes, and reports.
• Coordinate with product, logistics, and support teams to meet SLAs.
• Maintain accurate client records and opportunity pipelines in the CRM.

Skills

Fluent English

CRM experience

MS Office

Tools

CRM systems

Microsoft Office

Job description

Flash

2026/06/10 JHB North

Job Reference Number: FH-745

Department: Aggregation

Business Unit:

Industry: Fintech

Job Type: Permanent

Positions Available: 4

Salary: Market Related

The Junior Key Account Manager will be responsible for identifying new business opportunities and supporting the management of existing client relationships across all regions. This role requires strong communication skills, a proactive mindset, and a genuine eagerness to learn and grow within the key account management field.

Job Description

Company

A well-established brand with a global strategy, that prides itself on making people’s lives easier through frontier technology that creates enabling opportunities.

Culture

• We are all in
• We have each other’s backs
• We are brave

These values help us to make our People’s lives easier by creating a culture where people come to work because it’s a place where they can engage in meaningful work, in a supportive environment where they can be the best version of themselves and achieve the remarkable!

Job Role

The Junior Key Account Manager will be responsible for identifying new business opportunities and supporting the management of existing client relationships across all regions. This role requires strong communication skills, a proactive mindset, and a genuine eagerness to learn and grow within the key account management field.

Responsibilities

• Account Support & Administration
• Assist senior and mid-level KAMs in day-to-day account management tasks.
• Prepare meeting notes, reports, and client-facing materials.
• Manage operational tasks such as order processing, campaign setup, and delivery follow-ups.
• Gain foundational awareness of client contracts, service level agreements (SLAs), and key deal terms, with guidance from mid- and senior-level KAMs.
• Assist in preparing and organising contract documentation for internal reference.
• Understand the importance of compliance with agreed service levels and elevate any potential breaches to senior team members.
• Client Interaction & Service
• Serve as a support contact for smaller accounts or as a secondary point of contact for larger clients.
• Respond to routine client queries and coordinate resolutions with internal teams.
• Support the delivery of client onboarding and training sessions.
• Customer Engagement & Feedback
• Conduct basic satisfaction surveys and gather service feedback for escalation.
• Log customer requests, issues, and insights for senior team members to act upon.
• Coordination & Support
• Support the execution of internal coordination across product, logistics, and customer support.
• Monitor timelines for client deliverables and assist in meeting service level commitments.
• Sales Enablement & Tracking
• Track account activity, usage data, and promotional performance with guidance.
• Assist in generating proposals, presentations, and price quotations as needed.
• Learning & Market Exposure
• Keep up with basic industry trends and competitor activities through structured updates.
• Attend internal product and client meetings for learning and exposure to strategic thinking.
• CRM & Data Accuracy
• Ensure client records, meeting notes, and opportunity pipelines are maintained accurately in CRM tools.
• Help monitor action items and ensure timely follow-up on assigned tasks.

Job Requirements

Requirements

• Fluent in English (both written and spoken)
• 1-2 years of experience in key account management, preferably in fintech, SaaS, or the technology sector.
• Willingness to travel as needed
• Valid driver's license and own transport

Required Knowledge / Technical Skills

• Competent in basic use of CRM systems to log calls, update contacts, and monitor tasks under supervision.
• General familiarity with digital payments or fintech landscape, ideally gained through previous exposure or onboarding training.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Competencies

• Customer Service Orientation: Responds promptly to client needs and strives to deliver excellent service in line with expectations.
• Attention to Detail: Carefully manages tasks such as data entry, reporting, and follow-ups to ensure accuracy and completeness.
• Learning Agility: Demonstrates eagerness to learn about products, processes, and client industries; applies feedback constructively.
• Accountability: Owns assigned tasks and delivers reliably, escalating issues where needed without delay.
• Communication: Clearly and professionally communicates both internally and externally, seeking clarity when unsure.
• Team Collaboration: Supports team members and contributes positively to team activities and shared goals.
• Time Management: Prioritises day-to-day responsibilities and meets deadlines with support and structure.
• Adaptability: Remains flexible in changing environments and open to new tools, processes, and client needs.

Thank you for your interest in this internal opportunity.