Client Services Administrator

Chief of Staff Kc; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Chief of Staff KC is seeking a polished Client Services Administrator to support a client in the Kansas City metropolitan area. The role emphasizes relationship-building, organized day-to-day operations, and dependable internal/external support.

The ideal candidate pays close attention to detail, takes initiative, and seeks ways to improve efficiency and workflows while maintaining professional service standards. This is a hands-on, collaborative position within a responsive team.

Qualifications

• 3+ years of experience in client service or a related field.
• Polished written and verbal communication skills.
• Excellent organization and time-management with attention to detail.
• Ability to manage multiple priorities with accuracy and follow-through.
• Independent work style with collaborative mindset.
• Proactive problem-solving and initiative.
• Proficiency with Microsoft Office and ability to learn new software quickly.
• Experience with CRM or business management systems preferred.
• Discretion with confidential information.
• Positive, team-oriented attitude and willingness to help where needed.

Responsibilities

• Serve as primary point of contact for clients by phone, email, and in person.
• Assist with onboarding and ongoing service needs, ensuring requests are handled efficiently.
• Coordinate meetings, appointments, and client-facing activities.
• Maintain accurate client information and service records in internal systems.
• Monitor client requests and follow up for timely resolution.
• Prepare and review documentation for completeness and accuracy.
• Support day-to-day office operations and vendor coordination.
• Assist with internal reporting and data management tasks.
• Maintain organized electronic files and consistent records.
• Collaborate with team on initiatives, projects, and events.
• Identify opportunities to improve workflows and increase efficiency.
• Develop and maintain internal procedures and process documentation.
• Coordinate with internal/external resources for tech, facility, or operational needs.
• Anticipate issues, communicate concerns, and help develop solutions.
• Perform additional administrative duties as needed.

Skills

Client service

Communication

Organization

Time management

Multitasking

Independence

Problem solving

Microsoft Office

CRM

Discretion

Team collaboration

Ownership

Tools

CRM software

Database tools

Job description

Chief of Staff KC is seeking a polished, organized, and service-minded Client Services Administrator to support a client in the Kansas City Metropolitan area. This role is ideal for someone who enjoys building strong relationships, keeping day-to-day operations organized, and serving as a dependable resource for both clients and internal team members. This is a hands-on opportunity for someone who takes initiative, pays close attention to detail, and enjoys finding ways to make processes more efficient.

Responsibilities

• Serve as a primary point of contact for clients, providing responsive and professional support by phone, email, and in person.
• Assist with new client onboarding and ongoing service needs, ensuring requests and documentation are handled accurately and efficiently.
• Coordinate meetings, appointments, schedules, and other client-facing activities.
• Maintain accurate and up-to-date client information, service records, and documentation within internal systems.
• Monitor client requests and follow up on outstanding items to ensure timely resolution and a positive experience.
• Prepare, organize, and review documentation for completeness and accuracy.
• Support day-to-day office operations, including correspondence, supplies, mail, organization, and coordination with outside vendors and service providers.
• Assist with internal reporting, data management, and recurring operational tasks.
• Help maintain organized electronic files and ensure records are documented consistently.
• Collaborate with team members on company initiatives, projects, events, and other business needs.
• Identify opportunities to improve workflows, strengthen processes, and increase efficiency across daily operations.
• Assist with developing and maintaining internal procedures and process documentation.
• Coordinate with internal and external resources to address technology, facility, or operational needs.
• Anticipate potential issues, communicate concerns proactively, and help develop practical solutions.
• Perform additional administrative and operational duties as needed.

Qualifications

• 3+ years of experience in client service, customer service, administrative support, operations, or a related field.
• Strong written and verbal communication skills with a polished and professional approach.
• Excellent organization and time-management skills with exceptional attention to detail.
• Ability to manage multiple priorities while maintaining accuracy, responsiveness, and follow-through.
• Comfortable working independently while also collaborating closely with a team.
• Strong problem-solving skills and the ability to anticipate needs and take initiative.
• Proficiency with Microsoft Office and the ability to quickly learn new software and technology.
• Experience working with CRM, database, or other business management systems preferred.
• Dependable, proactive, and service-oriented with a strong sense of ownership.
• Ability to handle confidential information with professionalism and discretion.
• Positive, team-oriented attitude and willingness to contribute wherever needed.