Client Service Trainer

Decisionsat Aon; United States; Hybrid; USD 56,000 - 79,000; Full time

Job summary

Aon is seeking a Client Service Trainer to enhance colleague experience and talent development across locations. The role blends virtual and office-based work, with a strong emphasis on coaching, mentoring, and building consistent development plans across teams.

You will analyze training needs, design programmes on industry changes like GMP and pensions dashboards, and mentor managers to foster sustainable performance improvements. Aon values flexibility and inclusive growth.

Qualifications

• Coaching experience to develop colleagues.
• Mentoring and colleague development background.
• Problem-solving with a solutions focus.
• Strong organizational skills and meticulous record-keeping.
• Experience implementing change with measurable results.
• Experience using data analytics for performance management.

Responsibilities

• Lead development activities across locations to ensure clear, consistent plans.
• Design and deliver training on industry changes and projects.
• Develop and maintain inductions for new joiners with updated content.
• Coach managers and junior staff, providing mentorship and clear objectives.
• Provide feedback and reporting to management on training needs and performance trends.

Skills

Coaching

Mentoring

Pensions knowledge

Problem solving

Organizational skills

Record keeping

Change management

Data analytics

Performance management

Job description

Client Service Trainer

Date Posted: 2026-10-04

Location: Sheffield, South Yorkshire, GB, S1 1

Work Arrangement: Work From Home

Closing Date: 2027-01-02T11:01:09.377

Are you experienced in coaching, mentoring, and developing colleagues?

Do you possess experience or knowledge in Pensions?

This role is hybrid, offering the flexibility to work both virtually and from our Birmingham or Sheffield office.

About Aon

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Responsibility for improving the colleague experience at Aon, by developing talent at all levels to maximise our potential.


• Owning and driving development activities across locations in order to ensure clear and consistent development plans are in place for all colleagues.


• Developing and maintaining our new joiner induction program keeping on top of industry changes to ensure training remains relevant.


• Analysing performance and quality data in order to drive training and performance priorities, e.g., E&O trends.


• Design and deliver all colleague training & development on industry changes and projects, e.g., GMP, Pensions Dashboards.


• Develop case studies and training material to assist with risk mitigation and continuous development.


• Provide mentor support to managers and junior colleagues and act as a buddy to junior colleagues to ensure clear objectives are provided and training is understood.


• Support performance feedback conversations and gather 360 feedback on colleague performance.


• Support the goal setting process and end of year performance process to ensure consistent feedback is provided to colleagues in line with performance ratings.


• Work with Team Managers to ensure completion of skills matrices and plans to expand knowledge.


• Work with Team Managers to ensure clear succession planning in line with colleague skills.


• Provide regular feedback and reporting to local management teams highlighting key areas of concern and training requirements.


• Assist management in improving processing times and productivity through identification of non-standard processes and training needs.


• Support the recruitment process and help attract top external talent.


• Support the transition of work between locations and ensure processes and best practices are documented clearly.


• Assist colleagues in attaining professional qualifications.

How this opportunity is different

A blend of office-based and remote working offers the best of both worlds! You'll be part of a seasoned team with extensive pension knowledge, ranging from three months to over twenty years. With robust support, you'll be empowered to achieve your utmost potential.

Skills and experience that will lead to success

• Experience in pensions is preferred but not essential.


• A background in coaching, mentoring, colleague development is highly beneficial.


• Proven problem-solving skills with a focus on solutions and delivery.


• Highly organized with keen attention to record keeping.


• Experience in implementing change solutions with measurable results.


• Experience in performance management using data analytics.

How we support our colleagues

In addition to our comprehensive benefits package, we promote a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, helping you be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year to focus on themselves.

We offer various working style solutions, embracing flexibility beyond just the workspace, which we call Smart Working!

Our continuous learning culture inspires and equips you to learn, share, and grow, helping you reach your full potential. As a member of Aon, you are more connected, relevant, and valued.

We provide reasonable accommodations for individuals with disabilities to participate fully in the application and employment process, perform essential job functions, and enjoy employment benefits in accordance with law. Please contact us to request an accommodation.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.