Client Service Trainer

Aon plc; United States; Hybrid; USD 59,000 - 86,000; Full time

Job summary

Aon plc is seeking a proactive Training & Development professional to lead development activities across locations and maintain a robust induction program for new joiners. You will analyze performance data to prioritise training, design materials for industry changes, and mentor managers and juniors to drive continuous development.

Hybrid role with a focus on delivering targeted training on GMP, pensions dashboards, and risk mitigation.

Qualifications

• Experience in pensions is preferred but not essential.
• Background in coaching, mentoring, colleague development would be highly beneficial.
• Proven record of problem solving and a strong focus on solutions and delivery.
• Proven examples of successfully implementing change solutions with results.
• Experience of performance management using data analytics.

Responsibilities

• Owning and driving development activities across locations to ensure clear development plans for all colleagues.
• Developing and maintaining our new joiner induction program to keep training relevant.
• Analysing performance and quality data to drive training and performance priorities (E&O trends).
• Design and deliver colleague training & development on industry changes and projects (GMP, Pensions Dashboards).
• Develop case studies and training material to assist with risk mitigation and continuous development.
• Provide mentor support to managers and junior colleagues and act as a buddy to ensure objectives and training are understood.
• Support performance conversations and 360 feedback for colleague performance.
• Support the goal setting process and end of year performance process with consistent feedback.
• Work with Team Managers to ensure skills matrices and succession plans are in place.

Skills

Coaching

Mentoring

Colleague development

Data analytics

Problem solving

Change management

Organised

Job description

• Owning and driving development activities across locations in order to ensure clear and consistent development plans are in place for all colleagues.
• Developing and maintaining our new joiner induction program keeping on top of industry changes to ensure training remains relevant.
• Analysing performance and quality data in order to drive training and performance priorities i.e. E&O trends.
• Design and deliver all colleague training & development on industry changes and projects i.e. GMP, Pensions Dashboards.
• Develop case studies and training material to assist with risk mitigation and continuous development.
• Provide mentor support to managers and junior colleagues and act as a buddy to junior colleagues to ensure clear objectives are provided and training is understood.
• Supporting performance feedback conversations and gathering 360 feedback on colleague performance.
• Supporting the goal setting process and end of year performance process to ensure consistent feedback is provided to colleagues in line with performance ratings.
• Work with Team Managers to ensure completion of skills matrices and ensure plans are in place to expand knowledge.
• Working with Team Managers to ensure clear succession planning is in place in line with colleague skills.
• Provide regular feedback and reporting to local management teams setting out key areas of concern and training requirements.
• Assisting the management teams to improve processing times and productivity through identification of non standard processes and training requirements.
• Supporting the recruitment process and assisting with attracting the best external talent
• Supporting the transition of work between locations and ensuring processes and best practice are captured in a clear and concise format.
• Support colleagues to attain professional qualifications.

How this opportunity is different

A blend of office-based and remote working offers the best of both worlds! You'll be part of a seasoned team with a vast array of pension knowledge, ranging from three months to over twenty years. With robust support, you'll be empowered to achieve your utmost potential.

Do you possess experience or knowledge in Pensions?, Skills and experience that will lead to success.

• Experience in pensions is preferred but not essential.
• A background in coaching, mentoring, colleague development would be highly beneficial
• Proven record of problem solving and a strong focus on solutions and delivery
• Highly organised and able to demonstrate keen attention to record keeping.
• Proven examples of successfully implementing change solutions with results.
• Experience of performance management using data analytics.

This role is hybrid, offering the flexibility to work both virtually and from our Birmingham or Sheffield office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Responsibility for improving the colleague experience at Aon, by developing talent at all levels to maximise our potential., In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.

Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves.

Aon is proud to be an equal opportunity workplace.