Client Service Technician

Jobtailor; Melville (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

GE HealthCare in the United States seeks a Biomedical Equipment Technician to diagnose, repair, and maintain imaging equipment in hospital radiology settings. You will troubleshoot complex devices, perform preventive maintenance, and ensure compliance with safety and hospital protocols.

You will document actions, manage parts and vendor services, and mentor junior staff while maintaining strong customer relations and daily communications for issue resolution.

Qualifications

• AS, BS, MS degree, military education, certificate program, current student with less than 12 months from completion OR High School Diploma/GED with 6 months experience servicing electronic, IT or mechanical equipment

Responsibilities

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs
• Evaluate basic customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations
• Follow appropriate GEHC policies, procedures, hospital protocol and complete necessary documentation, as guided
• Complete Preventative Maintenance on designated equipment
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines
• Document all repair actions and submit reports/summaries according to schedule
• Maintain approved parts inventory
• Manage vendor's service delivery processes in compliance with GEHC policies, as instructed
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Learn and ensure proper care of tools and test equipment and ensure calibration
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area
• Meet Health and Human Services, as well as Environment Health and Safety requirements
• Complete all planned Quality and Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

Skills

Biomedical equipment repair

Schematic interpretation

Customer relations

Communication skills

Maintenance planning

Education

AS/BS/MS degree

High School Diploma/GED

Military education

Tools

Diagnostic tools

Electrical test equipment

Job description

Responsibilities

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs
• Evaluate basic customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations
• Follow appropriate GEHC policies, procedures, hospital protocol and complete necessary documentation, as guided
• Complete Preventative Maintenance on designated equipment
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines
• Document all repair actions and submit reports/summaries according to schedule
• Maintain approved parts inventory
• Manage vendor's service delivery processes in compliance with GEHC policies, as instructed
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Learn and ensure proper care of tools and test equipment and ensure calibration
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area
• Meet Health and Human Services, as well as Environment Health and Safety requirements
• Complete all planned Quality and Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

Qualifications

• AS, BS, MS degree, military education, certificate program, current student with less than 12 months from completion OR High School Diploma/GED with 6 months experience servicing electronic, IT or mechanical equipment
• Must have reliable transportation and a valid driver's license
• Legal authorization to work in the U.S. is required
• Previous experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner
• Ability to develop and maintain good customer relations
• Experience interfacing with both internal team members and external customers as part of a solution based service process
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the electronic field - resulting in knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices