Client Service & Support Specialist

Griffin Plumbing, Inc.; Santa Maria (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

Retirement plan

Paid time off

Training opportunities

Uniforms provided

Work-life balance

Job summary

Griffin Plumbing, Inc. is seeking a Client Service Representative to be the first point of contact for customers in Santa Maria, CA. The role involves answering calls, scheduling service visits, and maintaining customer data in ServiceTitan.

Strong communication, multitasking, and a customer-first mindset are essential. The position is in-office, full-time, with competitive hourly pay and comprehensive benefits after three months.

Qualifications

• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.
• Comfortable using computers and office software.
• Team-oriented with a customer-focused mindset.

Responsibilities

• Answer inbound calls and follow established call scripts and procedures.
• Schedule service calls and maintain required call ratios.
• Enter and manage customer data in ServiceTitan (service software).
• Perform follow-up, happy customer, and club member calls.
• Handle customer concerns professionally and elevate issues as needed.
• Complete basic administrative tasks, including filing and follow-up correspondence.

Skills

Communication

Multitasking

Office software

Teamwork

Education

GED or equivalent

Tools

ServiceTitan

Job description

Griffin Plumbing, Inc. is seeking a Client Service Representative to be the first point of contact for customers in Santa Maria, CA. The role involves answering calls, scheduling service visits, and maintaining customer data in ServiceTitan.

Strong communication, multitasking, and a customer-first mindset are essential. The position is in-office, full-time, with competitive hourly pay and comprehensive benefits after three months.