Client Service Supervisor

Help at Home; Greenwood (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

401K enrollment

Job summary

Help at Home is hiring an IDD Client Service Supervisor to coordinate client plans, manage caregiver schedules, and maintain client records through our PCISP framework. This role emphasizes relationship-focused care, quality training, and ongoing communication with clients and the care team.

Hours vary to meet client needs; no on-call required. The ideal candidate is organized, reliable, and communicates clearly, with experience serving clients with intellectual or developmental disabilities and

Qualifications

• 18+ years of age.
• High school graduate or equivalent preferred; higher education or certification may be required.
• Current PPD, or Chest x-ray if applicable.
• Medicaid, Waiver, or Home Healthcare experience preferred.
• Other requirements per state/local rules as applicable.

Responsibilities

• Build and maintain relationships with clients, families, caregivers, case managers, and team members through regular check-ins.
• Use a relationship-focused approach to create thoughtful client/caregiver matches.
• Provide high-quality training to caregivers on the client’s PCISP and coordinate additional training for behavior or risk plans.
• Create and document client schedules based on client need, caregiver availability, and PCISP budget/goals.
• Attend quarterly meetings to review PCISP and design/implement support strategies with the client team.
• Maintain accurate records, including EMR documentation and quarterly/annual reports.
• Contribute to growth by admitting new clients in line with regional goals.

Skills

Communication

Organization

Problem-solving

Relationship-building

Education

High school diploma or equivalent

Medicaid/Home Health experience preferred

Tools

EMR system

Job description

Help at Home is hiring an IDD Client Service Supervisor!

Now offering weekly pay!

Help at Home is the nation’s leading provider of high-quality support services to clients with disabilities. Our goal is to provide quality services to help clients live as independently as possible. Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

At Help at Home, our IDD Client Service Supervisors work with the client and their team to develop and implement a Person-Centered Individualized Support Plan (PCISP). The Program Coordinator is responsible for coordinating caregiver schedules, maintaining client records, and ongoing communication with the client and their team.

NO ON CALL, NO 24-HOUR AVAILABILITY NECESSARY!

Office hours are Monday - Friday 8:30AM - 5:00PM but work hours for this role will vary to support client needs.

Help at Home strives to be an employer of choice in your community, and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs including 401K.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Join us today and become a Help at Home Hero!

A typical day includes:

• Building and maintaining relationships with clients, family members, caregivers, case managers, and team members through regular check-ins, trustworthiness, reliability, and follow-through
• Utilizing a relationship-focused approach to make thoughtful client/caregiver matches
• Providing high-quality training to caregivers on client’s PCISP, including coordinating any additional training required for behavior or risk plans
• Creating and documenting client schedules based on client need, caregiver availability, and PCISP budget/goals
• Attending and participating in quarterly meetings to review client PCISP, design and implement support strategies, and collaborating with the client and their team to reach client goals
• Maintaining excellent records, including documentation in EMR, writing and submitting quarterly and annual reports, incident reports, and risk plans
• Focusing on growth by admitting new clients based on regional goals
• Creating great days and meaningful moments for our clients through dedicated, relationship-focused care

What You'll Bring:

• A positive attitude and the desire to work hard, help people, and make lasting relationships
• Excellent verbal and written communication skills
• Organization skills, with a focus on record-keeping and task-prioritization
• Strong independent work ethic and problem-solving ability
• Experience working with clients with intellectual or developmental disabilities is a plus
• A personal vehicle that is insured and meets state safety/licensure requirements
• A valid driver's license
• Clean background checks and pass a drug test.

Education and Experience:

• At least 18 years of age.
• High school graduate or equivalent preferred; May require higher level of education or certification.
• Current PPD, or Chest x-ray if applicable.
• Medicaid, Waiver, or Home Healthcare experience preferred.
• Other Requirements pursuant to state or local rules as applicable.

Management Authority:

• Conducts performance reviews
• Trains other associates
• Directs work of other associates

Physical Requirements:

• Ability to move, transport, or position up to 50 pounds; up to 100 pounds
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

• Regular travel on a daily or weekly basis required, even in inclement weather

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.