Client Service Supervisor

VCA Animal Hospitals; Cromwell (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K

Health insurance

Dental insurance

Vision insurance

Mental health support

Disability insurance

Life insurance

Legal assistance

Pet care discount

Paid vacation/sick days

Job summary

VCA Animal Hospitals in Connecticut is seeking an experienced Client Service Supervisor to lead client service operations and ensure outstanding patient care.

The role focuses on delivering a top-tier client experience, coordinating front desk operations, training staff, and partnering with veterinary doctors to optimize workflow.

Qualifications

• Minimum 2 years experience in medical care facility operations management.
• Strong communication and client service orientation.
• Experience in leading front desk or client-facing teams preferred.

Skills

Sales & Marketing

Communication skills

Operations management

Planning & organizing

Stress management

Job description

We are a full service, AAHA accredited veterinary practice just outside of Middletown, CT. We are seeking an experienced Client Service Supervisor to join our team.

The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen.

Why We Need You

As a member of the VCA team, your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so they will partner with us for the lifelong care of their companion animals.

Essential Skills

• Knowledge of sales and marketing techniques, goal oriented.
• Good communication skills, both written and oral, with a wide range of personalities and cultures
• Background in managing service oriented operations.
• Ability to plan, organize and effectively present ideas and concepts.
• Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.
• Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.

Must have a minimum of 2 years experience in medical care facility operations management.

Benefits

• 401K
• health/dental/vision insurance
• mental health support
• long‑term & short‑term disability
• life insurance
• legal assistance
• generous pet care discount and more

Benefits

• competitive compensation
• medical
• dental
• vision
• paid vacation/sick days
• 401(k)
• generous employee pet discounts
• more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com