Client Service Supervisor

Marsveterinary; Fairfax (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

On-site Veterinary Social Worker

Free subscription to Headspace app

Free mental health support

Generous pet care discounts

401(k) with matching

Multiple health insurance options

Dental & Vision plans

Short and Long-Term Disability options

Online training & job support webinars

Job summary

Marsveterinary in Fairfax, Virginia is seeking a Client Service Supervisor to lead our front desk team and ensure exceptional service. The role involves managing daily operations, training staff, and resolving client issues.

Ideal candidates are reliable, detail-oriented, and have supervisory experience in a fast-paced environment, preferably within the veterinary field. Benefits include competitive compensation, comprehensive health plans, and generous pet care discounts.

Qualifications

• 2 years of supervisory experience preferred.
• 2 years of experience in the veterinary field preferred.
• Reliability, strong motivation, and a positive attitude are essential.

Responsibilities

• Oversee day-to-day client service areas at the front desk.
• Provide on-the-job training to develop associate skills.
• Resolve client complaints and report to the Front Desk Manager.
• Make decisions in the absence of the Front Desk Manager.

Skills

Client service and communication center operations

Organizational skills

Client relations and interpersonal skills

Intermediate to expert computer skills

Excellent oral and written communication skills

Supervisory skills

Self-starter and team player

Strong client service background

Ability to lift up to 40 pounds

Job description

We are seeking a highly experienced client service professional to join our leadership team as Client Service Supervisor.

Under direction from the Front Desk Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must be a reliable self-starter, motivated by a challenging, fast‑paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor toward both animals and people, be detail oriented, have the ability to multi‑task, and can demonstrate the importance and understanding of high‑quality customer service.

Skills and Qualifications

• Excellent knowledge of client service and communication center operations
• Strong organizational skills
• Strong client relations and interpersonal skills
• Intermediate to expert computer skills
• Excellent oral and written communication skills
• Strong supervisory skills
• Self‑starter and team player
• Strong client service background
• Ability to lift up to 40 pounds
• 2 years of supervisory experience preferred
• 2 years of experience in the veterinary field preferred
• The schedule for this position is Sunday through Wednesday 10 am – 8 pm.

Job Responsibilities

• Responsible for the day‑to‑day client service areas of the front desk and internally with departmental relations
• Direct on‑the‑job training to develop associate skill sets, advise associates on performance requirements with the standards of client service for the organization
• Assist Front Desk Manager with day‑to‑day operations
• Resolve informal client complaints, maintain and report on these issues to the Front Desk Manager
• Responsible for the efficient day‑to‑day running of the front desk to include enforcement of policies, procedures and protocols
• Identify and provide recommendations for potential problems, non‑routine situations, workflow processes, and client service needs to the Front Desk Manager
• In the absence of the Front Desk Manager, make decisions on behalf of the Reception department utilizing good judgment, which demonstrates the best interest of the hospital and the clients
• Assist in the development and delivery of associate evaluations for the front desk with the Front Desk Manager
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business
• Handle communication of financial information to clients and doctors
• Act as a liaison between the front desk and other department supervisors

Benefits

• On‑site Veterinary Social Worker
• Free subscription to the Headspace app (meditation and sleep support)
• Free mental health support through programs like the Cigna Life Assistance Program and Modern Health (therapy, counseling & life coaching)
• Generous pet care discounts for personal pets
• Four sets of scrubs per year
• 401(k) with matching
• Multiple, flexible health insurance options to fit your needs
• Dental & Vision plans
• Short Term and Long Term Disability options
• A comprehensive online library of free CE, training & job support webinars through WOOF U, VCA's online training tool
• Plus much more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com