Experience Design Senior Associate

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Design Senior Associate within Wealth Management online investing to shape user experiences by aligning user needs with business goals.

You will collaborate with cross-functional teams to create inclusive, accessible solutions that serve a diverse user base and leverage your expertise in design strategy and information architecture. As a core contributor, you will drive user-centered products across web and mobile platforms, applying storytelling and

Qualifications

• 3+ years in a user experience design role focused on digital products and services.
• Ability to translate data and insights into design decisions.
• Strong understanding of inclusive design principles and accessibility guidelines.

Responsibilities

• Design and develop elegant UX solutions across web and mobile platforms.
• Apply information architecture and storytelling to improve navigation and findability.
• Conduct data-driven analyses to inform design decisions and strategic direction.
• Collaborate with cross-functional teams to ensure inclusive and accessible experiences.
• Iterate designs based on user feedback and testing to improve outcomes.
• Analyze market trends, user research, and behavior to guide design strategy.

Skills

Experience design

Data analysis

Inclusive design

Accessibility

Cross-functional collaboration

Iterative design

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in J.P. Morgan Wealth Management online investing, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities and skills

• Experience designing and building user experiences with Artificial Intelligence tools
• Experience creating high quality videos for elevating storytelling
• Experience shipping digital products or launch-ready prototypes