Associate Client Service Representative

CSC; Sacramento (CA); Hybrid; USD 48,000 - 53,000; Full time

Job summary

CSC is seeking an Associate Client Service Representative for the Litigation Management Undeliverable team in a hybrid role. The position is based in Sacramento, CA with potential collaboration across Logan, UT and Lewisville, TX, and hours aligned to CST/MST/PST time zones.

You will be responsible for researching service of process documents, handling calls and emails from clients and internal customers, and navigating multiple databases to ensure timely resolution and accurate documentation.

Qualifications

• Energetic self-starter who thrives in a fast-paced, team-oriented environment.
• High attention to detail and accuracy.
• Strong prioritization and time management skills.
• Effective verbal and written communication skills.
• Strong customer service skills and problem-solving abilities.
• Strong research skills and ability to navigate multiple databases.
• Be a model employee of CSC's service value.
• Proficient in MS Office (Word, Outlook, Excel); Salesforce experience a plus.

Responsibilities

• Build relationships with clients to understand their unique needs and concerns.
• Respond to customer inquiries in a professional, accurate, and timely fashion.
• Handle inquiries via Outlook, Salesforce, or phone.
• Navigate multiple databases quickly and accurately.
• Fulfill internal requests and answer questions for internal customers.
• Review and process legal documents; research and analyze documents.

Skills

Customer service

Verbal & written communication

Time management

Detail oriented

Problem solving

Research

Team player

Service culture

MS Office proficient

Outlook

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Salesforce

Job description

Associate Client Service Representative – Litigation Management Undeliverable team

Monday – Friday – 10-7pm CST/9a-6 MST/8a-5PM PST

Hybrid

Sacramento, CA/Logan, UT/ Lewisville, TX

As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. CSC ensures that compliance, legal, tax, and domain management, and brand protection needs are met for every phase of the business life cycle. Including our own. So, join us as one of our customer service professionals and we’ll make sure you have the tools and technology you need to deliver positive outcomes to clients every time.

As an Associate Client Service Representative team member, you will be part of our Litigation Management Services business area. You will work in a challenging, fast-paced environment with our corporation and law firm customers as well as state and county jurisdictional personnel. In this role, you would be responsible for researching service of process documents both hardcopy and electronic, that were not delivered successfully the first time. You will handle incoming and outgoing calls and emails to clients regarding these documents and other service of process related inquiries for our internal customers. You bring the drive, energy, and commitment to provide world-class service. This is a place where you will be encouraged and expected to be your best.

Some of the things you will be doing:

• - Building relationships with our clients to better understand their unique needs and concerns
• - Responding to customer inquiries in a professional, accurate, and in a timely fashion
• - Responding to customer inquiries via Outlook, Salesforce, or phone
• - Navigating quickly between multiple databases quickly and accurately
• - Fulfilling requests and answering questions for internal customers
• - Review and process of legal documents
• - Research and analysis of legal documents

These technical skills, experience, and qualifications will provide a successful foundation for this position:

• - Energetic self-starter who thrives in a fast-paced, team-oriented environment
• - High attention to detail and accuracy
• - Strong prioritization and time management skills
• - Effective verbal and written communication skills
• - Strong Customer Service Skills
• - Problem-solving skills
• - Strong research skills
• - Be a model employee of the CSC value of service
• - Strong computer skills and proficiency in MS Office: Word, Outlook, Excel
• - Salesforce Experience a plus

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At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $48,000-$53,000.