Client Service Senior Manager: Data-Driven Transformation

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago invites a Client Service Senior Manager to lead a dynamic team focused on resolving client requests and enhancing service operations within the Commercial & Investment Bank.

You will analyze data, shape operational policies, and drive changes that improve client experiences while aligning with treasury and cash management products. This role emphasizes leadership, stakeholder influence, and continuous improvement across the organization.

Qualifications

• Extensive leadership experience in client service management within financial services.
• Demonstrated ability to develop and implement strategic operational plans.
• Expertise in analyzing data to identify trends and opportunities.
• Proven ability to influence internal stakeholders and drive outcomes.
• Experience overseeing end-to-end change management programs.

Responsibilities

• Lead and manage a team of Client Service Professionals to drive continuous improvement.
• Develop and implement strategic operational plans leveraging treasury and cash management products.
• Analyze data to identify trends and test innovative solutions aligned with policies.
• Establish relationships with internal stakeholders to achieve mutually beneficial outcomes.
• Oversee end-to-end change management including communications and mitigation of impact.

Skills

Team leadership

Treasury & cash management

Data analysis

Stakeholder management

Change management

Job description

JPMorgan Chase & Co. in Chicago invites a Client Service Senior Manager to lead a dynamic team focused on resolving client requests and enhancing service operations within the Commercial & Investment Bank.

You will analyze data, shape operational policies, and drive changes that improve client experiences while aligning with treasury and cash management products. This role emphasizes leadership, stakeholder influence, and continuous improvement across the organization.