Client Service Representatives

VCA Animal Hospitals; Fairfax (VA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Headspace subscription

Mental health support programs

Pet care discounts

Scrubs provided (3 sets per year)

401(k) with matching

Multiple health insurance options

Dental & Vision plans

Disability insurance (short/long-term)

WOOF U online training tools

Plus more benefits

Job summary

VCA SouthPaws Veterinary Specialists & Emergency Center in Fairfax, VA, is hiring Client Service Representatives for a busy, 24/7 hospital. The role requires compassionate, punctual, and professional communicators who greet pet families, triage calls, and support clinicians throughout critical moments.

Schedule typically includes three 13-hour days with some weekends required. Benefits include on-site social work, mental health support, pet care discounts, scrubs, 401(k) with match, and a broad

Qualifications

• Must have experience in veterinary medicine.
• Experience in emergency or specialty veterinary medicine preferred.

Skills

Veterinary medicine experience

Emergency/specialty vet exp (preferred

Job description

Calling All Compassionate & Driven Individuals! Do you thrive in a fast-paced environment? Are you passionate about helping people and their pets during critical moments? VCA SouthPaws Veterinary Specialists & Emergency Center is looking for enthusiastic, reliable, and compassionate Client Service Representatives to join our team!

If you are punctual, professional, and ready to make a real difference in the lives of pets and their families, we want YOU on our team!

Join us and be proud of the difference you can make!

VCA has been and continues to be deeply committed to its associates’ well-being. Benefits offered include:

• On-site Veterinary Social Worker!
• Free subscription to the Headspace app (meditation and sleep support)
• Free mental health support through programs like the Cigna Life Assistance Program and Modern Health (therapy, counseling & life coaching)
• Generous pet care discounts for personal pets
• Three sets of scrubs per year
• 401(k) with matching
• Multiple, flexible health insurance options to fit your needs
• Dental & Vision plans
• Short Term and Long Term Disability options
• A comprehensive online library of free CE, training & job support webinars through WOOF U, VCA's online training tool
• Plus much more!

Client Service Representatives at SouthPaws start at $21.00/hour, higher with experience, PLUS additional differentials on nights and weekends to increase your hourly rate by $3.00 to $5.00!

We are a very busy 24/7/365 hospital. Various schedules are available, but they will generally consist of three 13-hour days. Some weekends will be required.

Must have experience in veterinary medicine. Experience in emergency or specialty veterinary medicine preferred.

Join us and be the friendly, reassuring voice that pet parents count on in their times of need.

At VCA we are committed to diversity, equity and inclusion and strive to be a place where a mix of talented people want to come, stay and do their best work.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com