Client Service Representative (Veterinary Receptionist)

VCA Animal Hospitals, Inc; East Brunswick Township (NJ); On-site; USD 21,000 - 25,000; Part time

Job summary

Edgebrook Animal Hospital is seeking a part-time Veterinary Receptionist to be the friendly face of our practice. You will greet clients and pets, answer phones, schedule appointments, and help with payments and product recommendations.

Strong communication, listening skills, and at least one year of customer service experience are required. High school diploma or GED is expected. Veterinary experience is a plus.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.

Responsibilities

• Greet visitors and guide clients and pets to exam rooms.
• Answer telephones and schedule/confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Explain fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general animal husbandry and non-medical pet care.
• Maintain medical records, charts, reports and correspondence.

Skills

Customer service

Communication

Listening

Education

High School Diploma/GED

Job description

We are seeking a part-time Veterinary Receptionist to join our team!

Why We Need You

As the face of Edgebrook Animal Hospital, Client Service Representative (Veterinary Receptionist) sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills