Customer Service Representative

Manhattan Veterinary Group, P.C.; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. You will greet clients and their pets, answer calls, guide clients to exam rooms, and help ensure a smooth visit.

The role emphasizes friendly, professional service aligned with our mission to prioritize pet health and client satisfaction. You will schedule appointments, present and explain fees, handle payments, and educate clients on basic pet care.

Qualifications

• Experience in customer service within a veterinary or healthcare setting.
• Ability to schedule and confirm appointments.
• Outgoing communicator able to guide clients to exam rooms.
• Explain fees and process payments.
• Educate clients on general animal husbandry and non‑medical pet care.
• Maintain medical records, charts and correspondence.
• Maintain facility cleanliness and hospital maintenance.
• Flexible schedule including evenings and weekends.

Responsibilities

• Greet clients and their pets, answer phones, and guide clients to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and to prospective clients.
• Present and explain fees and process payments.
• Educate clients on products and services and provide general pet care information.
• Maintain medical records and hospital correspondence.
• Ensure hospital cleanliness and upkeep inside and outside.

Skills

Customer service

Appointment scheduling

Phone handling

Payment processing

Client education on pet care

Medical records management

Job description

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Applicant must have flexible schedule and be able to work evenings and weekends.

Benefits

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.