Client Service Representative

3M HEALTHCARE; Marshall (MI); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. As the face of the practice, you’ll greet visitors, answer phones, schedule appointments, handle payments, and guide clients and their pets to exam rooms, delivering friendly, professional service.

You will educate clients on products and services, maintain medical records, and contribute to a clean, welcoming facility.

Qualifications

• Excellent communication and customer service skills.
• Ability to guide clients and pets to exam rooms.
• Experience handling payments and scheduling.
• Knowledge of basic pet care and products.

Responsibilities

• Greet visitors and answer phones, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and contact prospective clients.
• Present fees, process payments, and explain products and services.
• Educate clients on general animal care and at-home pet health basics.
• Maintain medical records and keep the facility clean.

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports, and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).