Client Service Representative - VCA County Veterinary Hospital

MARS Veterinary; United States; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) plan

Pet discounts

Job summary

VCA County Veterinary Hospital in Princeton, New Jersey, seeks an Experienced Client Service Representative to join our team, full or part time. We value compassionate, personal connections with pet parents and offer training for the right candidate.

As the face of the practice, you will greet clients, answer phones, schedule visits, and assist with education and records while supporting a team dedicated to low-stress, Fear Free care and teamwork.

Qualifications

• Excellent communication and empathy for clients and pet parents.
• Ability to manage scheduling and maintain medical records.

Responsibilities

• Greet clients as the face of the practice.
• Answer phones and route calls appropriately.
• Schedule appointments and manage calendars.
• Answer questions about products and services.
• Educate clients on pet care basics.
• Maintain and organize medical records.
• Support general hospital operations and maintenance.
• Seize opportunities to learn and grow.

Skills

Customer service

Communication

Phone etiquette

Job description

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment? VCA County Veterinary Hospital is seeking an Experienced Client Service Representative to join our team full or Part time! We're willing to train the right person. We are proud to AAHA Accredited, all team members are Fear Free Certified, full service general practice including wellness, surgery and cold laser therapy. We have been serving our Princeton community for 30+ years. Our mission at VCA County is to provide excellent quality medical care in a friendly and compassionate setting through gentle handling of pets, teamwork, integrity, continuing education and thoughtful, transparent communication. We are located in Princeton, New Jersey, located in Central NJ. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual! We create and support an inclusive work environment where you can focus on your career, your happiness and the patients you serve.

Why We Need You

As the face of VCA County Veterinary Hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Greeting clients
• Answering phones
• Scheduling appointments
• Answering questions regarding products and services
• Providing general client education on providing the best care for their companion
• Managing medical records
• General hospital maintenance
• Opportunity to learn everyday

Benefits

Some of the many benefits of joining the VCA team include:

• Access to the people and financial resources of a large veterinary community
• Abundant offerings of training in a wide assortment of topics through Woof University
• Generous employee pet discounts and opportunities to give back through Shelter partnerships and VCA Charities
• Competitive wages
• Medical, Dental and Vision insurance
• 401(k)
• Free wellness subscriptions (Headspace)
• Life and long-term disability insurance
• Paid parental leave
• Paid vacation/sick days

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.