Veterinary Receptionist

Vicar Operating, Inc. dba VCA; United States; On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) with match

Disability insurance

Pet discounts

Job summary

VCA Northwest Veterinary Specialists is seeking an experienced Client Service Representative to join our front desk team. The CSR will be the first contact for clients and their pets, ensuring a welcoming and positive experience while supporting our veterinary team with appointments and administrative tasks. Schedule: Full-time, including some weekends and holidays.

Compensation: $21/hr. Starting range is determined by skill set and years of experience in the field.

Qualifications

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Skills

Customer service

Interpersonal skills

Multitasking

Computer proficiency

Client education

Tools

Scheduling software

Computer systems

Job description

Overview

VCA Northwest Veterinary Specialists (NWVS) is seeking an experienced Client Service Representative to join our team. Compensation: $21/hr. Starting range is determined by skill set and years of experience in the field.

Job Summary

We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team. As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks. Schedule: Full-time, including some weekends and holidays.

Key Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Qualifications & Skills

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Requirements

• Excellent oral and written communication skills.
• Must be able to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, odors, bites, scratches and animal waste.
• Ability to sit at a work station for long periods of time.

Benefits

• Comprehensive benefits package for eligible full-time employees, including medical, dental, vision, and paid vacation/sick time.
• Access to the resources of a large veterinary community, including leadership opportunities and career development programs.
• Tuition support and sponsorships; Vet Tech license reimbursement.
• Free mental wellness subscriptions and referral bonuses.
• Competitive wage and 401(k) with corporate match.
• Life, long and short term disability insurance.

If you are interested in providing compassionate veterinary care with an easy-to-love team, apply today. We look forward to speaking with you. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

About the Employer

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.