Client Service Representative/Receptionist - Alvin Animal Clinic - TX

Veterinary Innovative Partners; Alvin (TX); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Paid Holidays

Disability Insurance

Training & Development

Tuition assistance

Uniform allowance

Discounted healthcare for personal pets

Job summary

A veterinary network in Texas is seeking a Client Service Representative/Receptionist to provide excellent customer service and support in a compassionate clinic setting. Responsibilities include client greeting, appointment scheduling, record keeping, and collaborating with the veterinary team. The ideal candidate has strong communication skills and a passion for animal care, with compensation ranging from $14.00 to $17.00 per hour based on experience.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Empathy and patience with anxious clients.

Responsibilities

• Greet clients warmly and schedule appointments.
• Manage client check-ins and process payments.
• Maintain accurate records and handle administrative tasks.
• Provide client education about preventive care and medications.
• Collaborate with veterinarians and support staff.

Skills

Interpersonal skills

Communication skills

Multitasking

Computer software proficiency

Organizational skills

Tools

Practice management systems

Microsoft Office

Job description

Client Service Representative / Receptionist – Alvin Animal Clinic – TX

Job Title: Client Service Representative / Receptionist

Location: Alvin, TX

Alvin Animal Clinic is a compassionate, patient-focused veterinary clinic dedicated to providing the highest quality care for pets.

Company Overview

We are seeking an experienced, skilled Veterinary Technician to join our dynamic team. If you’re passionate about animal health and well‑being and are looking for a role where your skills and expertise will make a difference, we want to hear from you!

Veterinary Innovative Partners (VIP) is a network of veterinarian‑owned and operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.

Responsibilities

• Client Interaction and Communication
  • Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
  • Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
  • Answer phone calls, address client inquiries, and provide information about our services and policies.
• Check‑In and Check‑Out Procedures
  • Efficiently manage client check‑ins, verifying patient information, updating records, and obtaining necessary paperwork.
  • Process payments accurately and provide clients with detailed invoices and receipts.
  • Coordinate smooth check‑out processes, including scheduling follow‑up appointments and providing post‑operative care instructions.
• Administrative Tasks and Record Keeping
  • Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
  • Handle administrative tasks such as filing, faxing, scanning, and data entry.
  • Manage and update client information in the practice management software.
• Client Education and Support
  • Provide basic information about preventive care, vaccinations, and medications.
  • Assist clients with completing forms, explaining treatment plans, and addressing concerns.
• Team Collaboration
  • Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
  • Assist in coordinating appointments, procedures, and special requests.

Qualifications

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast‑paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well‑being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Benefits

$14.00-$17.00 to commensurate with experience.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development
• Tuition assistanceUniform allowance
• Discounted healthcare for personal pets