Client Service Representative - Primary Care

Mount Laurel Animal Hospital; Mount Laurel Township (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401K with company match

Generous PTO

CE allowance

Free uniforms

Job summary

Mount Laurel Animal Hospital is seeking a friendly, detail-oriented Client Service Representative for our Primary Care team in Mount Laurel, NJ. This full-time clerical role supports client check-in/out, scheduling, and multi-channel communications with care for pets.

Ideal candidates have at least one year in client service, are proficient with multi-line phones, and can use ezyVet and Vet Radar. We offer competitive wages, 401K, CE allowance, medical/dental/vision, and flexible scheduling

Qualifications

• Minimum 1+ years of veterinarian hospital experience – a plus
• Familiarity with ezyVet and Vet Radar software – a plus
• Excellent communication and listening skills
• Strong organizational skills and ability to multi-task
• Positive, professional demeanor; works well in a team or independently
• Willingness to work holidays, weekends, and evenings

Responsibilities

• Assist clients with check-in/check-out and scheduling
• Answer questions via face-to-face, phone, chat, and email
• Explain financial options, deposits, and expectations
• Maintain and update client and patient information in the database
• Communicate special needs to staff, owners, and doctors
• Answer calls, make appointments, and respond to client questions
• Maintain the appearance of the hospital (inside and outside)
• Handle scan files, client requests, pet insurance, record requests, and faxes
• Participate in training and CE opportunities within the department

Skills

Excellent communication

Strong organizational skills

Teamwork

Detail-oriented

Multi-tasking

Calm under pressure

Tools

ezyVet

Vet Radar

Job description

Client Service Representative - Primary Care

Full Time Clerical Mount Laurel, NJ, US

Join Our Team at Mount Laurel Animal Hospital!

Position: Location: Mount Laurel, NJ Type:

About Us: Mount Laurel Animal Hospital is a privately-owned, multi-specialty referral veterinary practice and 24-hour emergency and critical care facility that has been a trusted part of the community since 1976. Our modern 25,000 sq. ft. facility is equipped with state-of-the-art technology, including a 64-slice CT, 1.5 Tesla MRI, digital radiography, and advanced surgical suites. We are home to a diverse team of over 400 dedicated professionals, including more than 50 veterinarians and numerous board-certified specialists.

Why Join Us?

• Supportive Culture: At Mount Laurel, we believe in creating a supportive work environment that values compassion and collaboration.
• Work/Life Balance: We prioritize your well-being with flexible work schedules and generous PTO policies.
• Professional Growth: We advocate for your development with numerous opportunities for both internal and external education and training, empowering you to pursue your veterinary career aspirations.
• Convenient Location: Enjoy the best of both worlds! Our hospital is conveniently located near Philadelphia and just an hour from New York City and the beautiful New Jersey shore.
• Competitive wages
• 401K matching
• Continuing Education (CE) allowance
• Medical, vision, and dental insurance
• Generous PTO policy that rewards longevity
• Discounted veterinary care for your personal pets

Our Core Values - BE EPIC:

• Believe in: Empowerment, empathy, professionalism, integrity, and collaboration define our work culture.
• Empowerment: We encourage professional development and provide training to help you make the best decisions for our clients and patients.
• Empathy: We build strong relationships with our team, clients, and community, treating everyone like family.
• Professionalism: We abide by all regulations and strive to inspire excellence in ourselves and others.
• Integrity: Honest decisions and responsibility are key to our success.
• Collaboration: We work as a cohesive team to deliver high-quality veterinary care.

Ideal Candidates: We are looking for highly motivated, organized, and friendly individuals who share our commitment to exceptional customer service, outstanding patient care, and teamwork.

Primary Care Client Service Representative (PC CSR)

Mount Laurel Animal Hospital offers aspiring veterinary professionals the opportunity to pursue their dreams and turn their passion for learning into a successful career! We are looking for a client service representative who is eager to build relationships with our clients and their pets. The ideal candidate would have at least one year of experience in a client service environment and be proficient with answering multi-line phones, obtaining medical records, checking clients in/out, managing the schedule, client communication via email and phone, as well as other tasks. We take the health and well-being of our employees seriously, offering flexible working conditions and encouraging a well-rounded work/life balance. Our employees’ quality of life outside of the practice is something we strongly value and support. We are conveniently located 1 hour from New York City and New Jersey shore towns making us an excellent choice to work and play!

Summary

Our Primary Care Customer Service Representative is a unique and detail-oriented role within our veterinary hospital. You will be responsible for providing and maintaining the highest level of professional and personalized services in person, via the telephone, and through email. This is accomplished by seeking to understand our clients’ and patients' needs and building relationships on an ongoing basis with both internal teammates as well as our external clients. We strive to provide creative "one-stop-shop" service and solutions for their pet’s needs. We are looking for talent who can multitask, work well as a team, and grow with our practice. Our Primary Care Customer Service Representatives are encouraged to jump in and learn about all aspects of the Primary Care department.

Tasks and Responsibilities

• Assist our clients with their check-in & check-out process
• Assist our valued clients with questions and support via face-to-face, phone, chat, and email.
• Assist our clients navigate admitting their pets into our hospital and reviewing financial options, deposits, and expectations.
• Maintain and update client and patient information in our database.
• Communicate to the staff, owners, and doctors any special needs or questions of the clients.
• Answer incoming calls, make appointments, and answers client questions.
• Proudly keep the appearance of the hospital (inside and outside).
• Handles scan files, client requests, pet insurance, record requests, and faxes in a timely manner.
• Participate in training and CE opportunities within the department.
• Success Factors
• Minimum of 1+ years of veterinarian hospital experience – IS A PLUS
• Previous knowledge of ezyVet and Vet Radar operating software – IS A PLUS
• Engaging team members that enjoy building strong client partnerships.
• Strong organizational skills and ability to multi-task
• Excellent communication and listening skills.
• Critical thinking and exceptional resolution/problem-solving skills
• Ability to remain calm and professional in high-stress situations.
• Ability to work independently as well as in a team environment.
• Detail-oriented, punctual, and reliable
• Positive and professional demeanor

Schedule

• Full-Time & Part-Time Positions
• Flexibility to work holidays, weekends, and evenings is required.

Compensation and Benefits

• Industry-leading compensation based on experience $18.00 - $24.00
• Health, dental & vision insurance – hospital provided employee premium discount (35+ hours per week) $300.00 per month
• Generous paid time off/Birthdays off
• 401K w/company match
• On-site continuing education and CE employee allowance
• Free uniforms

Mount Laurel Animal Hospital is an Equal Opportunity-Affirmative Action Employer/Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation/Age