Client Service Representative - HYBRID

Labcorp; Seattle (WA); Hybrid; USD 29,645 - 45,295; Full time

Benefits offered by this job

Medical, Dental, Vision, Life insurance

401(k)

Annual Leave accumulation

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

A healthcare company is seeking a Client Service Representative in Seattle, WA. This hybrid role focuses on delivering exceptional customer service while addressing client needs through calls and online. Candidates should possess strong communication skills, multitasking ability, and a high school diploma. Experience in healthcare is a plus; comprehensive benefits are included.

Qualifications

• Knowledge of Microsoft Office suite is required.
• Previous experience in a customer service role is needed.
• Experience working in a contact center/call center environment is preferred.

Responsibilities

• Act as a liaison between Labcorp, the customer base and patients.
• Resolve routine customer requests with products or services.
• Notify clients of test results in a timely and accurate manner.

Skills

Customer service orientation

Excellent multitasking abilities

Strong verbal and written communication skills

Bilingual in English and Spanish

Education

High School Diploma or GED equivalent

Associate's degree or higher

Tools

Microsoft Office suite

Salesforce.com

Job description

Overview

Join to apply for the Client Service Representative - HYBRID role at Labcorp. This position focuses on customer service for physician offices, hospital laboratories, patients, and internal customers to address client needs accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate is passionate about customer service and motivated to work with a customer-centric team in an innovative company.

Pay Range: $21.52 to $32.88 per hour

Work Schedule: Monday to Friday, 6:30am - 3:00pm PST

Work Location: Hybrid/550 17th Ave. Suite 300. Seattle, WA 98122

Job Responsibilities

• Act as a liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Job Requirements

• High School Diploma or GED equivalent required
• Knowledge of Microsoft Office suite is required
• Excellent multitasking abilities required
• Associate's degree or higher is a plus
• Previous experience in a customer service role
• Experience working in a contact center/call center environment is preferred
• Prior healthcare industry experience (e.g., physician's office or hospital) is a plus
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent listening ability
• Courteous with strong customer service orientation
• Flexibility and ability to manage changing priorities quickly
• Bilingual in English and Spanish highly desirable

Benefits

Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), accrue up to 18 days of Annual Leave per year (includes 8 holidays) and Sick Leave (0.0333 hours of sick leave for each hour of work) capped at 64 hours per year, Tuition Reimbursement and the Employee Stock Purchase Plan.

Equal Opportunity

Labcorp is an Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, pregnancy, family status, marital status, or any other legally protected characteristic. All qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.