Lead Client Services Representative - Oncology

AtlantiCare; Egg Harbor Township (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

Medical, Dental, Vision Insurance

401(k)/403(b) with employer match

Life Insurance

Disability Insurance

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Pet Insurance

Job summary

AtlantiCare is seeking a Client Services Representative to provide front desk support within the Hospital or Ambulatory setting. You will schedule patient appointments, collect insurance data, enter information into the system, and communicate accurate financial details to patients, contributing to timely and organized operations.

The role emphasizes quality customer service, teamwork, and participation in improvement efforts, with optional training on medical terminology and ICD-10 coding as

Qualifications

• 1-3 years office experience required.
• Knowledge of medical terminology preferred.
• Minimum 1 year insurance experience; ICD-10 coding experience preferred.

Responsibilities

• Greet and assist patients at the front desk.
• Schedule and coordinate patient appointments.
• Collect and verify patient insurance information.
• Enter client data into the computer and provide accurate financial information to clients.

Skills

Office experience

Medical terminology

Customer service

Education

High school diploma or equivalent

Tools

Clinical Applications

Job description

Job Description

ATLANTICARE _____________________________________________ROLE DESCRIPTION POSITION SUMMARY The Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or setting. The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation. QUALIFICATIONS EDUCATION: High school diploma or equivalent required. LICENSE/CERTIFICATION: EXPERIENCE: 1-3 years office experience required, preferably in a medical setting. Minimum 1 year insurance, 4 and ICD-10 coding experience preferred. Knowledge of medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire. PERFORMANCE EXPECTATIONS Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. ENVIRONMENT Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Periodic traveling to other department locations is expected. The essential functions for this position are listed on the Assessment and Evaluation Tool. REPORTING RELATIONSHIP This position reports to the Department Director, Manager or Nursing Leadership in other departments within the organization. The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Benefit Offerings AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs.

Job Description

ATLANTICARE _____________________________________________ROLE DESCRIPTION POSITION SUMMARY The Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or setting. The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation. QUALIFICATIONS EDUCATION: High school diploma or equivalent required. LICENSE/CERTIFICATION: EXPERIENCE: 1-3 years office experience required, preferably in a medical setting. Minimum 1 year insurance, 4 and ICD-10 coding experience preferred. Knowledge of medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire. PERFORMANCE EXPECTATIONS Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. ENVIRONMENT Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Periodic traveling to other department locations is expected. The essential functions for this position are listed on the Assessment and Evaluation Tool. REPORTING RELATIONSHIP This position reports to the Department Director, Manager or Nursing Leadership in other departments within the organization. The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Benefit Offerings AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs.

About Us

Total Rewards at AtlantiCare

Benefits

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer