Client Services Representative - Urgent Care - Cape May

AtlantiCare; Cape May (NJ); On-site; USD 28,271 - 47,118; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)/403(b)

Life Insurance

Disability Insurance

Tuition Reimbursement

FSAs

Wellness Programs

Pet Insurance

Job summary

AtlantiCare, Cape May Urgent Care, is seeking a Client Services Representative to manage front desk operations, schedule patient appointments, collect and verify insurance information, and enter data accurately. The role supports quality customer service in hospital/ambulatory settings.

Candidates should have a high school diploma and 1–3 years of office experience, preferably in healthcare, with ICD-10 knowledge and experience using clinical applications.

Qualifications

• Education: High school diploma or equivalent required; experience in medical setting preferred.
• Experience: 1–3 years in an office; insurance knowledge and ICD-10 experience preferred.
• Proficiency with clinical applications and data entry accuracy.

Responsibilities

• Manage front desk operations and greet patients professionally.
• Schedule patient appointments and coordinate with care teams.
• Verify and collect insurance information and enter data into systems.
• Provide accurate financial information to clients and support teamwork.

Skills

Front desk

Scheduling

Insurance verification

Data entry accuracy

Customer service

Education

High school diploma or equivalent

Tools

Clinical Applications

ICD-10 coding

Job description

Client Services Representative - Urgent Care - Cape May

Job Description

ATLANTICARE _____________________________________________ROLE DESCRIPTIONPOSITION SUMMARYThe Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or setting. The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

QUALIFICATIONS

EDUCATION: High school diploma or equivalent required. LICENSE/CERTIFICATION: EXPERIENCE: 1-3 years office experience required, preferably in a medical setting. Minimum 1 year insurance, 4 and ICD-10 coding experience preferred. Knowledge of medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.

PERFORMANCE EXPECTATIONS

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

ENVIRONMENT

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Periodic traveling to other department locations is expected. The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP

This position reports to the Department Director, Manager or Nursing Leadership in other departments within the organization. The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Benefit Offerings

AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs.

• Job Identification100401
• Job CategoryAdministrative / Customer Service
• Job ScheduleFull time
• Job ShiftVaries
• Pay Range$17.50 - $25.17
• Holidays RequiredYes
• Weekends RequiredYes
• Hrs Per Week36

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members.

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer

Equal employment opportunity, including veterans and individuals with disabilities.

PI286154160