Client Service Representative (CSR) - Tysons Galleria

Brobston Group; McLean (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Brobston Group seeks a Client Service Representative to support daily boutique operations in McLean, VA. You will manage the POS system, handle aftersales, answer calls, and maintain cash integrity while ensuring superior client service.

Role emphasizes inventory control, loss prevention, and collaboration across boutique operations. Requires years of cashiering experience in retail, with preference for luxury environments and strong communication skills.

Qualifications

• At least 3 years of retail cashiering experience; luxury experience preferred.
• Strong interpersonal and communication abilities.
• Excellent organizational skills and follow-through.
• Ability to stand and lift items as part of daily duties.

Responsibilities

• Oversee the boutique point-of-sale system and cash integrity.
• Manage aftersales, phone communications, inventory control, loss prevention, and client service.
• Assist with management of all areas of boutique operations as needed.

Skills

Retail cashiering

Luxury retail

Interpersonal skills

Communication

Job description

Summary

The Client Service Representative supports the day-to-day management of client service functions at the boutique. The role oversees point-of-sale operations, aftersales, phone communications, cash integrity, inventory control, loss prevention, and client service, while assisting with boutique operations as needed.

Responsibilities

• Oversee the boutique point-of-sale system and cash integrity.
• Manage aftersales, phone communications, inventory control, loss prevention, and client service functions.
• Assist with management of all areas of boutique operations as needed.

Requirements

• At least 3 years of retail cashiering experience; luxury experience is preferred.
• Ability to work a full-time schedule, including varied hours and days, nights, weekends, and holidays as needed.
• Strong interpersonal, communication, organization, and follow-through skills.
• Ability to stand for extended periods, move merchandise and fixtures, and lift boxes.
• Willingness to adhere to company policies, procedures, regulations, and standards.