Client Service Representative (CSR) - Tyson's Galleria

Christian Dior Couture; McLean (VA); On-site; USD 38,000 - 60,000; Full time

Job summary

Christian Dior Couture in McLean, VA seeks a Client Service Representative to oversee day-to-day client service operations in the boutique. You will manage the POS system, aftersales, phone inquiries, cash handling, inventory, loss prevention, client service and assist in boutique operations in partnership with Boutique Leadership.

You will greet customers, deliver outstanding service, maintain product knowledge, handle exchanges/returns, support floor merchandising and safety duties; regular

Qualifications

• 3+ years of retail cashiering experience, luxury background preferred.
• Proven ability to deliver outstanding customer service and product knowledge.
• Strong interpersonal, communication, organization and follow-through skills.
• Able to stand for long periods and lift/move merchandise and fixtures.

Responsibilities

• Ensure each customer receives outstanding service in a friendly, welcoming environment.
• Ring and handle cash transactions accurately; maintain cash/receipts integrity.
• Answer phones with proper etiquette; relay messages and inquiries.
• Assist in packing/wrapping merchandise and processing exchanges/returns.
• Maintain orderly register area and stock supplies; support floor merchandising and housekeeping.
• Provide support to selling floor and participate in inventories.

Skills

Retail cashiering

Luxury retail

Customer service

Communication

Physical stamina

Tools

POS system

Job description

Job Purpose

Working with the Boutique Management, the Client Service Representative is responsible for the day-to-day management of the Client Service functions of the Boutique. Responsibilities include overseeing the POS System, Aftersales, Phone Communication, Cash Integrity, Inventory Control, Loss Prevention, Client Service and assisting in management of all areas of Boutique operations as needed.

Job responsibilities

• Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service.
• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
• Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls.
• Assist in packing or wrapping customers’ merchandise.
• In partnership with Boutique Leadership Team, manage all customer exchanges or returns.
• Communicate customer requests and feedback to management.
• Accurately complete all opening and closing procedures including securing all cash and receipts.
• Maintain orderly appearance of register area and keep supplies stocked.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Provide support when needed to the selling floor.
• Participate in all inventories.
• Help solve problems and make informed suggestions that affect the service, and productivity of the cash wrap area.
• Support in general Boutique operational tasks, including safety and security, policy and procedures, receiving product, and other operational tasks as needed.

Profile

• 3+ years of retail cashiering experience, with a luxury background preferred.
• Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed.
• Strong interpersonal, communication, organization and follow-through skills.
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
• Willingness to adhere to all company policies, procedures, regulations, and standards

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.
Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.
Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.