Client Service Representative CSR

South Florida Pet Emergency; Town of Florida (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Training & development

Job summary

South Florida Pet Emergency seeks a customer service representative in New York, NY. This role involves greeting clients, managing medical records, and assisting with marketing efforts. Candidates should have a high school diploma and strong communication skills. Proficiency in English and Spanish is preferred. The position offers benefits such as health insurance and paid time off, aiming to provide a supportive and collaborative work environment.

Qualifications

• Effective communication with clients and team members.
• Ability to manage high volumes of inbound calls.
• Organizational skills for scheduling and follow-ups.

Responsibilities

• Greet clients and manage the reception area.
• Handle medical records and correspondence.
• Assist in marketing campaigns and client outreach.

Skills

Customer service skills

Effective communication

Organizational skills

Teamwork

Education

High school diploma

Tools

Google Workspace

Job description

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Our Why

GQ Animal Clinic is a small animal oriented veterinary practice with 2 locations in the vibrant and ever growing South Florida area. We have a diverse team of passionate professionals who embrace teamwork. Our locations have state of the art medical equipment, software and recently renovated facilities to make the job fun while giving you all the tools needed to succeed.

Our mission is to provide the best quality healthcare for small animals through an efficient, human-centric, and personal experience so that pet owners can spend less time worrying and more time with their fur babies.

Essential Functions

Customer Service

Communicate both with the client and our team to ensure all the information is correct and understood by both sides

Greet clients, answer telephones, and guide clients to exam rooms

Answer questions about products and services, focusing on client education

Manage medical records, charts, reports and correspondence

Financial

Cross sell and make necessary recommendations for the patients’ health benefit

Process payments

Present and explain fees

Marketing

Reach out to current and potential clients

Assist in content creation and implementation for marketing campaigns

Organization and Time Management

Organize a client schedule and make follow ups for appointments and medication

Filing, manage emails and take prescription orders

Use fax features, printing documents and other basic office equipment

Maintain a clean work area throughout

Qualifications

A minimum high school diploma

Communicates effectively with all levels of personnel and diverse client groups to ensure clarity and alignment.

Manages a high volume of inbound calls, ensuring accurate and timely routing to the appropriate departments.

Prioritizes organizational excellence and attention to detail while managing multiple concurrent projects.

Exhibits a professional demeanor and takes proactive initiative within a collaborative team setting.

Maintains total scheduling flexibility, remaining available for weekday, evening, weekend, and holiday shifts.

Displays resilience and a positive outlook when navigating high‑pressure or stressful scenarios.

Preferred Qualifications

Working proficiency in English and Spanish

Prior experience in customer service or medical reception roles (1+ years)

Understanding of computers, email platforms, phone services, Google Workspace and other office equipment

Punctual