Veterinary Receptionist / Client Service Representative

Animal Medical Center of Miami; Miami (FL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

In-clinic and community discounts

Opportunity to join flagship specialty

Job summary

Animal Medical Center of Miami is seeking a welcoming Client Service Representative to be the first point of contact for clients and their pets. You will greet clients, manage check-ins, handle calls, and support the medical team during emergencies with compassion.

This role emphasizes efficient front desk operations, accurate record-keeping, and smooth scheduling across referrals and appointments. Bilingual English/Spanish is preferred to assist a diverse client base; prior vet reception

Qualifications

• Excellent verbal communication in English and Spanish (preferred).
• Strong multitasking and organizational abilities.
• Calm, empathetic, and professional under pressure.
• Experience as a medical receptionist or in veterinary emergency is a bonus.

Responsibilities

• Greets clients and patients, checks in appointments, and alerts medical team to urgent cases.
• Answer inbound calls and handle client questions and requests.
• Coordinate with veterinary staff to ensure smooth patient flow.
• Manage patient records and front desk organization.

Skills

Bilingual EN/ES

Customer service

Multitasking

Organizational skills

Job description

What You'll Do

Our CSRs are the first point of contact for every client who walks through our doors or calls our hospital, and they play a critical role in helping our medical team deliver exceptional care. Many of our clients arrive during stressful moments, and your compassion, patience, and positive energy will help put them at ease. Your attention to detail and ability to stay calm under pressure keep the hospital running smoothly. You are efficient, organized, collaborative, and an excellent communicator.

Key Responsibilities

Client Care & Communication

• Greeting clients and patients, checking in emergency and specialty appointments, and quickly alerting the medical team to urgent cases
• Handling inbound phone calls and taking ownership of client questions and requests
• Supporting clients with compassion during emergencies, difficult news, and end-of-life situations
• Reviewing treatment estimates with clients and processing deposits and payments

Hospital Administration

• Scheduling specialty consultations, surgeries, and follow-up appointments
• Coordinating with referring veterinarians, including requesting and sending medical records and updates
• Managing patient records, discharges, and follow-up communication
• Keeping the lobby and front desk organized, clean, and welcoming

Operations Support

• Collaborating with the broader team (e.g., technicians, assistants, ER, surgery, and internal medicine staff) to ensure smooth patient flow
• Liaising with partners (including suppliers, laboratory services, and technology providers) to support seamless day-to-day operations
• Assisting with other tasks relating to hospital operations, as needed

Your Qualifications

• Excellent verbal communication skills in both English and Spanish (preferred), and excellent written communication in English
• Proven ability to prioritize, multitask, and stay organized in a fast-paced environment
• Ability to remain calm, empathetic, and professional with clients in stressful situations
• Exceptional organizational and time management skills
• Positive and welcoming attitude
• Experience as a medical receptionist, especially in an emergency or specialty veterinary setting, is a bonus

What We Offer

• Competitive base salary commensurate with experience
• Full benefits package including medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• In-clinic and community discounts
• The opportunity to build something: join the founding team of a flagship specialty hospital

Come as you are. As a proud equal-opportunity employer, Animal Medical Center of Miami is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status.