Client Service Representative - Adoptions

animalcenter; Rancho Santa Fe (CA); On-site; USD 22,730 - 32,373; Part time

Job summary

The Helen Woodward Animal Center is seeking a part-time Client Service Representative (CSR) in Rancho Santa Fe, California. This position provides vital customer service in the Adoptions Department, ensuring a positive experience for adopters, clients, and visitors.

The CSR role requires strong communication skills, attention to detail, and the ability to multitask effectively. Successful candidates will work in a supportive and fast-paced environment, helping animals find their forever homes while adhering to Center policies.

Qualifications

• Must have a high school diploma or equivalent.
• Prior customer service experience is preferred.
• Basic computer skills are required.

Responsibilities

• Provide high-quality customer service to clients and visitors.
• Counsel prospective adopters about pets and Center policies.
• Process adoption paperwork accurately and efficiently.
• Assist clients seeking to relinquish pets as per Center policies.
• Respond to inquiries while managing multiple tasks.
• Assist customers in the retail store, including basic inventory tasks.
• Communicate customer service concerns to managers promptly.
• Maintain compliance with all Center policies and safety standards.

Skills

Customer service skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking ability

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

POSITION: Client Service Representative (CSR - Adoptions)

Hours: Part Time (Various days and hours, weekend and holiday availability required)

Hourly Pay Rate: $20/hr

Do you enjoy providing high quality customer service while making a positive difference in the world? Come join our team as a Client Service Representative within the Adoptions Department at the renowned Helen Woodward Animal Center where people help animals and animals help people.

The Helen Woodward Animal Center is a global organization that helps companion animals from all over the world find their forever homes. This role is ideal for individuals who are compassionate, detail‑orientated, and thrive in fast‑paced, people‑focused environments.

About the role

As a Client Services Representative (CSR) in the Adoptions department, you will serve as a primary point of contact for adopters, visitors, and clients. This position requires empathetic customer service skills with clear communication of Center policies and procedures. CSRs play a critical role in ensuring adoption processes are completed accurately, efficiently, and in alignment with animal welfare standards.

Key Responsibilities:

• Provide professional, high-quality customer service to clients and all Center visitors, both in person and via phone, email, voicemail, etc.
• Counsel prospective adopters by accurately communicating pet information, breed characteristics, behavior, and Center policies.
• Process adoption paperwork efficiently and with high level of accuracy, including completing and maintaining electronic and hardcopy records.
• Assist clients seeking to relinquish pets in accordance with Center policies and procedures.
• Respond promptly and professionally to inquiries while managing multiple tasks and completing priorities.
• Assist customers in the retail store, Paws in the Ranch, including providing product recommendations, processing sales transactions, restocking merchandise, maintaining organized and well‑presented displays, assisting with basic inventory tasks, and supporting daily retail operations as needed.
• Communicate customer service concerns or animal welfare issues to managers on duty in a timely and professional manner.
• Maintain compliance with all Center policies, procedures, and safety standards.
• Participate in Center events, promotions, and activities as required.

What we are looking for

• Strong interpersonal, communication, and customer service skills.
• Ability to remain professional, patient, and solution‑focused in emotionally sensitive or high‑pressure situations.
• Excellent attention to detail, ability to multitask and manage time effectively in a fast‑paced environment.
• Sound judgement, reliability, and positive, team‑oriented attitude.
• Availability to work weekends and holidays.

Qualifications

• High school diploma or equivalent required
• Prior customer service experience preferred
• Basic computer skills required
• Familiarity with dog and cat breeds, behavior, or animal welfare is a plus.

WORK CONDITIONS: 90% of this job is conducted indoors under office conditions and 10% is conducted outdoors. This environment involves close contact with animals and dander. Helen Woodward Animal Center is a smoke‑free environment. Smoking is not permitted in any HWAC building or vehicle.