Foster Program Representative

Helen Woodward Animal Center; Rancho Santa Fe (CA); On-site; USD 40,000 - 48,000; Full time

Job summary

Helen Woodward Animal Center in Rancho Santa Fe, CA seeks a Foster Program Representative to oversee animals in the foster program. This full-time role requires coordinating with families, adoptions, and staff to place animals into caring homes while ensuring safety and compliance.

The position emphasizes training volunteers, maintaining records, and strong communication across channels. The role involves indoor and outdoor tasks and may require driving to foster events.

Qualifications

• Experience supervising staff or volunteers.
• Strong customer service skills and a helpful demeanor.
• Comfort presenting and speaking publicly when needed.
• Animal handling experience or familiarity with animal behavior preferred.
• Valid driver's license and clean driving record required.

Responsibilities

• Oversee and manage animals in the foster program as liaison between foster families and adoptions.
• Coordinate with foster families by email, Facebook and phone to provide quality foster homes.
• Train new foster volunteers on site and maintain training materials and procedures.
• Maintain records and inventory of foster program supplies; ensure policy compliance.
• Collaborate with multiple departments to support HWAC’s mission locally and nationally.

Skills

Supervisory experience

Customer service

Public speaking

Animal handling

Driving

Job description

FOSTER PROGRAM REPRESENTATIVE

Adoptions Department

Full Time (Various days, hours, weekends and holidays as needed)

Pay: $20.00 hourly

Are you someone who enjoys helping animals? Come join our team!!

Our Foster Program Representative will have the opportunity to oversee and manage animals that are currently in the foster program at the Helen Woodward Animal Center. As a liaison between foster families, the adoptions department and other departments within the center, our Foster Program Representative will be able to make a positive difference in the world in a professional role that is central to our mission of helping animals and people locally, nationally and across the world.

As a Foster Program Representative, you will gain experience coordinating with potential foster families via email, Facebook and by phone to provide high quality foster homes for incoming animals. You will ensure that all foster volunteers are well-trained by providing on-site training for new foster volunteers, maintaining training materials and effectively conveying Center policies and protocols. Maintaining compliance and professionalism are key in this role.

This position would be well suited for a person who enjoys collaborating professionally with others and is well-organized, as our Foster Program Representative will be responsible for record keeping and maintaining inventory of foster program supplies and outreach.

REQUIREMENTS FOR FOSTER PROGRAM REPRESENTATIVE:

• Prior supervisory experience including responsibility for training staff and/or working with Volunteers
• Previous Customer Service skills
• Confident Public Speaking experience
• Four months prior animal handling experience preferred with basic understanding of animal husbandry & behaviors.
• At least 21 years of age with a good driving record

As this position may require occasional driving duties, employee must possess a valid Driver's License and have had for at least 3 years. Employee must complete a Driver Information Form and provide a recent DMV Driving Record Report to be kept on file, as well as proof of insurance.

Helen Woodward Animal Center is a smoke-free environment. Smoking is not permitted in any HWAC building or vehicle.

WORK CONDITIONS

60% of this job is conducted indoors under normal office conditions and 40% outdoors.