Adoption Counselor - Part Time

Houston Humane Society; Houston (TX); On-site; USD 27,000 - 36,000; Full time

Job summary

Houston Humane Society is seeking an Adoption Counselor to support adopters through the adoption process, handle animals with care, and manage paperwork and donations. You will greet visitors, coordinate sign-in, and ensure accurate records in ShelterLuv.

The role requires a friendly, patient demeanor, ability to lift up to 50 lbs, and experience with money handling. Team collaboration and adherence to protocols are essential for success.

Qualifications

• Friendly disposition and professional demeanor.
• Ability to read English fluently.
• Ability to lift up to 50 lbs.
• At least 1 year of money handling experience.
• Experience working with animals.
• Ability to read animal behavior and identify common illnesses.
• Willingness to follow protocols, procedures, and adoption guidelines.
• Strong work ethic and reliability.
• Ability to use good judgment.
• Ability to work well with staff and volunteers.

Responsibilities

• Greet Visitors and guide them through the adoption process.
• Answer calls, check messages, and respond to emails in the Adoption Department mailbox daily.
• Take photos of new animals and upload to Pet Point under animal records.
• Create kennel cards and place on kennels.
• Organize animal paperwork in appropriate binders.
• Weekly inventory checks of animals available for adoption.
• Clean kennel cards and manage adoption-related materials.
• Assist with donations and process donation receipts.

Skills

Friendly disposition

Read English fluently

Lift up to 50 lbs

Money handling experience

Experience with animals

Reading animal behavior

Follow protocols

Strong work ethic

Good judgment

Team collaboration

Job description

To use good customer service skills in working with Adopters throughout the adoption process and place animals available for adoption into loving homes. Have a love for animals and the adoption process. Be able to process all adoption paperwork thru all stages. Work with animals, customers and volunteers in a professional, friendly manner.

Principal Duties and Responsibilities

• Greet Visitors and help them throughout the sign in and adoption process
• Answer phone calls, check messages and respond to emails in the Adoption Department mailbox daily
• Take photos of new animals as they arrive in the Adoption Department, download and place in Pet Point under animal
• Make kennel cards and place on proper kennel of animals
• Place animal paperwork in proper cabanas and kennel room binders
• Check inventory weekly on available animals for adoption
• Clean kennel cards, along with adopted, stray hold, project dog stickers
• Help customers bring in donations then complete, sign and copy donation receipt
• Move dogs & cats to service center, clinic, kennels or recovery area
• Recognize when an animal is sick and inform Adoption Manager, email clinic so that they may be checked quickly and spread of disease or illness is kept to a minimum
• Go over and explain the Adoption Application with potential adopters and verify all information on application is correct and true
• Process animal and potential adopters paperwork in ShelterLuv throughout the surgery, exit exam, illness and adoption process
• Handle meet n greets with adopters and our animals & meet n greets with adopter’s dogs and HHS dog(s)
• Be able to explain adoption paperwork and medical chart on adopted animals and direct them to the clinic for rabies tag and de-wormer
• Make sure doors are unlocked at 11:00 am and locked at close of day
• Go over outcome paperwork with Adopter and collect adoption fee
• Clean up after animals when necessary

Supervision Received:

The Adoption Supervisor will oversee all Adoption Counselor staff on a daily basis. Adoption Supervisor will make all work schedules for staff and inform counselors of mandatory staff meetings and training classes.

Supervision Exercised:

To oversee that all visitors and volunteers are following HHS guidelines and report to Adoption Supervisor.

Qualifications & Skills:

• Friendly disposition
• Be able to read English fluently
• Be able to lift up to 50 lbs.
• 1 year experience handling money
• Experience working with animals
• Be able to read animal behavior and recognize signs of common sickness
• Be able to follow protocol, procedures and adoption guidelines
• Have good work ethic
• Be able to use good judgment during certain circumstances
• Be able to work well with other staff and volunteers