Client Service Representative $16-$18 / hour

Vicar Operating, Inc. dba VCA; Springfield Township (Delaware County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health & Well-being

401k retirement plan with companymatch

Health/dental/vision insurance

Paid parental, vacation and sick leave

Professional Development CE allowance

WOOF University CE programs

Job summary

VCA Old Marple Animal Hospital is seeking a part-time Client Service Specialist to join a compassionate team dedicated to high-quality patient care and exceptional client service. The role emphasizes greeting clients, coordinating with doctors, and handling appointments in a cat-only AAHA-accredited setting.

We value collaboration, professionalism, and a positive attitude, offering opportunities for growth and work-life balance as part of a supportive team that treats each other like family.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms
• Liaison between client and doctor
• Scheduling and confirming appointments
• Presenting and explaining fees and processing payments
• Educating clients on non-medical pet care and services
• Managing medical records and hospital upkeep

Job description

VCA Old Marple Animal Hospital is looking for a part time “Client Service Specialist” who enjoys being part of a supportive and dedicated team that focuses on quality patient care and excellent client service. We are a dedicated team (more like family) that goes out of our way to make each other look good while delivering exceptional quality medicine for our patients with excellent customer service for their pet parents. We take pride in being an AAHA accredited cat only hospital. Spending quality time with our clients and patients makes us unique and very personable with each pet and pet parent. Our team is very caring and skilled and we focus on continuing education so we can continue to learn and grow to help support our patients, clients and each other. There is always opportunity to grow and we can put you on the path to grow in your career. We’re here to support your goals and interests. We are focused on finding a part time “Client Service Specialist” to join our team of professionals and will consider a part time as well! You will have the advantage of working with a collaborative team while maintaining a work and quality of life balance.

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Excellent follow through
• Liaison between the client and doctor
• Excellent multi-tasking
• Enjoys working with people and animals and it shows
• Forward thinker, creative, and proactive
• Can remain calm under pressure
• Remains positive, professional and respectful
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

• Health & Well-being
• Innovative associate health and well-being department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
• 401k retirement savings plan with company match
• Health/dental/vision insurance, infertility benefits, gender affirmation services
• Paid parental, vacation and sick leave
• Bereavement leave
• Professional Development Continuing Education Allowance
• WOOF University – offering abundant CE for team members
• Client Service Development Program Regional CE offered
• Additional Benefits
• Up to 75% Pet Care Discount for your own pets
• Recognition program 100% paid short-term disability insurance
• Optional family benefits
• VIP Discounts through many merchants

Company Information

Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.

Equal Opportunity and Diversity Statement

VCA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, sex (including pregnancy, childbirth or related medical conditions), national origin, genetic characteristics, physical disability, mental disability, perceived disability, medical condition, age, family care status, veteran or military status, parental status, marital status, registered domestic partner or civil union status, or any other protected status as required by law. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. VCA will engage in the interactive process with disabled individuals who request reasonable accommodations in the workplace.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.