Full Time Client Service Representative

VCA Animal Hospitals; Grand Junction (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in Grand Junction, CO seeks a Client Service Representative to greet clients and their pets, answer phones, schedule visits, and guide patients to exam rooms.

You will explain fees, process payments, promote products and services, educate on pet care, manage medical records, and help keep the hospital clean and welcoming. This role supports veterinarians and enhances customer trust daily.

Qualifications

• Experience in customer service (front desk or call center).
• Ability to explain fees and process payments clearly.
• Strong communication and multitasking skills.

Responsibilities

• Greet visitors, answer phones, and guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and new client outreach.
• Present and explain fees, including processing payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on pet care and husbandry basics.
• Maintain medical records and hospital communications.
• Keep the facility neat and clean inside and outside.

Skills

Customer service

Scheduling

Payments processing

Product knowledge

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Compensation

$16.00-$18.00/hour depending on experience

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com