Client Service Representative

New All Creatures Veterinary Hospital; Vallejo (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Sick time

Job summary

New All Creatures Veterinary Hospital in Vallejo, CA, seeks a cordial CSR to greet clients and pets, answer calls, and schedule appointments. The role includes front-office duties, payments, and patient documentation. Training is provided for Neo cloud software; dental experience is a plus.

The team emphasizes ethics, professionalism, and Fear Free practices. This is a full-time position with benefits such as employee discounts and sick time.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to multitask in a fast-paced environment.
• Flexibility to work rotating weekends and shifts.

Responsibilities

• Greet clients and pets and provide a warm welcome.
• Answer calls, texts, and emails.
• Schedule appointments and manage check-in/check-out.
• Handle payments and maintain documentation as required by law.
• Familiarity with digital platforms; training provided for Neo cloud software.
• Provide basic information about services and products to clients.
• Assist veterinarians and technicians with admin tasks.
• Maintain a clean, organized front office.
• Monitor and record dogs and cats under anesthesia as needed.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Flexibility

Education

High school diploma or GED

Tools

Neo platform

Job description

New All Creatures Veterinary Hospital opened in June 2025 and we are growing quickly. We are seeking a CSR with experience (preferred but not required) in general practice care. We are a newly constructed and privately owned clinic in Vallejo.

About You:

• Uphold ethics and promote a culture that is positive and thoughtful.
• Passionate about veterinary medicine and animal well-being.
• Ability to give feedback to management and not partake in workplace gossip.
• Maintain a high level of professionalism when interacting with patients, clients, and coworkers.
• Interested in learning more about Fear Free Techniques or bringing your Fear Free skills to our practice?

Responsibilities Include:

• Greet clients and pets and provide them with a warm welcome.
• Answer phone calls, text messages, and emails.
• Schedule appointments.
• Check clients and pets in and out. Handle payments.
• Maintain proper documentation of client conversations as required by law.
• Comfortable using multiple digital platforms (i.e.: Windows, Gmail, and Google Drive). Our software is Neo, a cloud platform, and we will train you if you have not used this program before.
• Provide basic information and advice to clients regarding veterinary services and products.
• Assist veterinarians and veterinary technicians with administrative tasks as needed.
• Dental experience preferred.
• Maintain a clean and organized front office area.
• Ability to monitor and record dogs and cats proficiently under Anesthesia.

Requirements:

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and accuracy.
• Flexibility to work rotating weekends and night shifts.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job:

• The employee is regularly required to stand, walk, use hands to grab, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
• The employee is also required to sit at times.
• The employee must frequently lift and/or move up to 50-75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Details:

• Job Types: Full-time.
• Pay: Hourly based on experience.

Benefits:

• Employee discount.
• Sick time.

About New All Creatures Veterinary Hospital:

We are a newly constructed and privately owned small animal clinic (general practice care). We have a 2800 square foot facility with 4 exam rooms, a large treatment area, a dental suite and a surgery suite. We have two fulltime DVMs and on call specialists that include: internal medicine, cardiology, and surgery.