Client Service Representative

Accreditation Council for Graduate Medical Education; Town of Saugerties (NY); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Continuing education allowance

Mental health resources

Pet care discounts

Job summary

Saugerties Animal Hospital in Saugerties, NY is seeking a compassionate Client Service Representative to join our Rarebreed clinic team. This part-time role offers afternoon-to-evening hours, a friendly work environment, and opportunities for cross-training toward a Veterinary Assistant role in the future.

We value a team player who can manage client communications, handle payments, and maintain accurate files while delivering top-notch care for our patients and their families.

Qualifications

• High school diploma or equivalent required.
• Experience as Veterinary Receptionist/CSR preferred but not required.
• Experience as Veterinary Assistant preferred but not required.
• Significant experience with basic office functions in a busy office.
• Must be a team player and have compassion for pets and their people.

Responsibilities

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Greets clients warmly
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly
• Opportunity to cross-train to be a Veterinary Assistant in the future

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

Saugerties Animal Hospital is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our family-like environment means you'll have a strong support system to collaborate with. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

Saugerties Animal Hospital has been in business since 1933. We practice general medicine and surgery. We are proud to have a loyal client base, a congenial work atmosphere and a commitment to friendly, quality service. https://saugertiesah.com/

Client Service Representative

Saugerties Animal Hospital in Saugerties, NY

$17.50-$18.00 an hour (based on experience)

PART-TIME hours needed are 2PM-6PM Monday-Thursday and 8AM-6PM Fridays

WHAT YOU'LL DO

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly
• This position will have the opportunity to cross train to be a Veterinary Assistant in the future

BENEFITS

Our Comprehensive benefit package includes:

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Previous experience working as a Veterinary Assistant is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.