Client Service Representative

Accreditation Council for Graduate Medical Education; New York (NY); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Generous paid time off

Continuing education allowance

Mental health resources

Discounts on veterinary services

Job summary

Accreditation Council for Graduate Medical Education is hiring a Client Service Representative in Greenwich Village, New York.

The ideal candidate will greet clients, handle a busy phone system, and ensure client satisfaction. The position requires a high school diploma and customer service experience. Benefits include health insurance and flexible scheduling.

Qualifications

• Minimum 2 years of experience in customer service, prior veterinary experience preferred.
• Strong interpersonal skills necessary for client relations.
• Proficient in technical and computer skills.

Responsibilities

• Greet customers and act as the main contact for the hospital.
• Provide client services and support the front office staff.
• Answer multi-line phone system and facilitate relevant calls.
• Resolve client issues and report to the supervisor.
• Maintain communications via email and software programs.

Skills

Customer service experience

Client relations

Technical and computer skills

Education

High school diploma

Job description

Client Service Representative

Location: Greenwich Village Animal Hospital, New York, NY

Hourly pay rate: $23–$24.00 (based on experience)

What You’ll Do

• Greet customers as they arrive and act as the main point of contact for the hospital.
• Provide day‑to‑day client services of the front office and support staff throughout the office.
• Answer a busy multi‑line phone system and facilitate calls to relevant departments.
• Resolve informal client issues and report on these issues to the Client Services Supervisor.
• Maintain hospital communications via email, interpersonal and PIMs software.

Benefits

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental health resources
• Company‑paid bonding leave or applicable state‑provided bonding leave

Perks for Your Pets

• Discounts on veterinary services and products
• Reference lab testing savings
• Discounts on Purina pet foods
• Preferred rates with our pet insurance partner

Requirements

• High school diploma required
• 2+ years of experience in customer service required; prior veterinary experience desired but not required
• Strong client relations and interpersonal skills
• Strong technical and computer skills

Additional Information

Employment requires completion of references and background check.

Equal Employment Opportunity

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.