Veterinary Client Service Representative

Thrive Pet Healthcare; Lynnwood (WA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Healthcare insurance

HSA/FSAs

Pet perks

Backup care support

Mental health

401k

CE & development

Scholarships

Job summary

Thrive Pet Healthcare's Veterinary Specialty Center Seattle in Lynnwood, WA is seeking a Veterinary Client Service Representative to join our 24/7 emergency and specialty hospital network. This full-time CSR will handle phone calls, appointments, admissions, payments, and client communication with compassion and professionalism in a fast-paced environment.

The role emphasizes teamwork, excellent client service, and the ability to multitask while maintaining a welcoming atmosphere for clients and

Qualifications

• Excellent communication, teamwork, and customer service skills.
• Multitasking abilities with a positive attitude.
• Able to type 60-80 wpm; experience in a veterinary clinic preferred.

Responsibilities

• Answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out patients, process payments.
• Maintain clear communication between clients and staff.
• Provide compassionate, efficient service while handling interruptions.
• Represent the clinic professionally to ensure a positive client experience.

Skills

Excellent communication

Team Player

Customer service

Multitasking

Positive attitude

Typing 60-80 wpm

Vet clinic experience

Job description

Description

Veterinary Client Service Representative Veterinary Specialty Center Seattle Lynnwood, WA Full-time: Sunday-Wednesday 9a-7:30p

Who weare

TheVeterinarySpecialty Center of Seattle, a Thrive Pet Healthcare Partner, is a 24-hour Emergency andCritical Careand Specialty hospital. We offer a collaborative approach toveterinarymedicine. We support Emergency andCritical Care, Neurology, Surgery, Internal Medicine, Cardiology, Oncology and Radiology, all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service.

We are a diverse group of assistants, licensed veterinarian technicians, support staff, and doctors ranging from residents in training to board certified specialists. We are committed to providing excellent care for our patients and clients and find this is best accomplished in an environment where we foster learning, teamwork while still encouraging autonomy, accountability, and a little bit of laughter daily.

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Veterinary Specialty Center of Seattle islooking for a Client Service Representative to join us as part of the Thrive Pet Healthcarecommunity.

As a CSR, you’llplayan important rolein pets’lives byprovidingend-to-end care for our precious patients.

Experience & Skills Required

• excellentcommunication
• works well on a team as well as independently
• has impeccablecustomer serviceskills
• multitasking abilities
• positive attitude
• able to type 60-80 wpm
• experience in a veterinary clinic preferred

Job Overview:

• OurCustomer ServiceRepresentatives (CSR)answer the phone, differentiate between routine and emergency cases,schedule appointments, greet clients, admit and checks out patients, process payments, manage financial information, and communicate information between clients and staff.
• TheCSRenjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression remaining professional and courteous while handling multiple tasks with many interruptions.
• Our CSRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients.
• CSRs empathizes with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They remain calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.
• Our Customer Service Representatives (CSR) answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and checks out patients, process payments, manage financial information, and communicate information between clients and staff.
• The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression remaining professional and courteous while handling multiple tasks with many interruptions.
• Our CSRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients.
• CSRs empathizes with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They remain calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.

Benefits – our care in action

Weprovidebenefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Competitive compensation-$21-26/hr -Thrive reviews performance and compensation as part of its approach to recognizing contributions and supporting competitive growth
• Paid time offincluding 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, andtime offfor new petadoptions
• Top quality medical, dental, and vision insuranceplushealth savings account and flexible spending account
• Pet perksincluding free exams, discounts on products and services, and more at all Thrive Pet Healthcarelocations
• Generously subsidizedbackup and ongoing care supportfor children, adults, and pets
• Mental health benefitsincluding coaching and therapysessions
• 401k program
• Continuing education anddevelopment supportthroughour libraryoffree CE coursesand 3 days PTO to complete
• Scholarship opportunities

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $21-26 /hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.