Client Service Representative

Community Veterinary Partners; Rochelle Park (NJ); On-site; USD 23,000 - 26,000; Part time

Job summary

Community Veterinary Partners is seeking a Client Service Representative in Maywood, NJ for a part-time role. The CSR will be the primary contact for clients, handling inquiries and guiding them through veterinary visits with professionalism and empathy.

You will maintain accurate records, support the veterinary team, and provide pet health information to help clients make informed decisions. Weekend shifts may be required, and the position emphasizes excellent communication and computer skills.

Qualifications

• High school diploma or equivalent.
• Proficiency in basic computer operations
• Strong verbal and written communication skills.
• Ability to manage multiple customer interactions efficiently and with professionalism.
• Experience working with a customer base in a service-oriented environment.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Assist clients throughout their veterinary visits
• Maintain accurate records of client interactions, patient records, transactions, and patient scheduling
• Collaborate with the veterinary team to provide support to pet parents
• Provide pet health information to assist clients in making informed decisions

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Computer literacy

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Service Representative

Part Time Customer Service Rep Maywood, NJ, US

30+ days ago Requisition ID: 4594

Salary Range: $17.00 To $19.00 Hourly

About the Role:

The Customer Service Representative (CSR) plays a pivotal role in maintaining and enhancing the relationship between the hospital and its clients. This position is responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience that fosters loyalty and satisfaction. The CSR will serve as the primary point of contact for clients, utilizing strong communication skills and computer proficiency to manage interactions across various platforms.

Minimum Qualifications:

• High school diploma or equivalent.
• Proficiency in basic computer operations
• Strong verbal and written communication skills.
• Ability to manage multiple customer interactions efficiently and with professionalism.
• Experience working with a customer base in a service-oriented environment.

Preferred Qualifications:

• Previous experience in a customer service role
• Additional language skills to support a diverse customer base.
• Problem-solving skills with a focus on customer satisfaction.
• Ability to work flexible hours including weekend shifts

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Assist clients throughout their veterinary visits
• Maintain accurate records of client interactions, patient records, transactions, and patient scheduling
• Collaborate with the veterinary team to provide support to pet parents
• Provide pet health information to assist clients in making informed decisions