Client Service Representative - Primary Care

Mount Laurel Animal Hospital; Mount Laurel Township (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Mount Laurel Animal Hospital is looking for a Client Services Representative (CSR) to join their Primary Care team in Mount Laurel, NJ. This full-time position is perfect for a detail-oriented, customer-focused professional who enjoys building meaningful relationships with clients and their pets.

Your key responsibilities will include managing client interactions, assisting with hospital admissions, and ensuring a seamless client experience. Candidates should have at least 1 year of client service experience and preferably some veterinary experience.

Qualifications

• Minimum 1 year of client service experience required.
• Veterinary hospital experience strongly preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Greet clients and patients with compassion and efficiency.
• Manage client check-ins and check-outs.
• Respond to client inquiries via phone and email.
• Maintain accurate client and patient records.
• Support front desk organization and cleanliness.

Skills

Client service experience

Communication skills

Organizational skills

Multitasking skills

Calm under pressure

Detail-oriented

Team-oriented mindset

Tools

EzyVet

Vet Radar

Job description

Job Title: Client Services Representative (CSR) – Primary Care

Location: Mount Laurel Animal Hospital – Mount Laurel, NJ

Job Type: Full-Time

Requisition ID: 1340

About the Job

Mount Laurel Animal Hospital is currently seeking a Client Services Representative (CSR) to join our Primary Care team for both full-time and part-time roles. This position is ideal for a detail-oriented, customer-focused professional who enjoys building meaningful relationships with clients and their pets while supporting a fast-paced veterinary environment. As a key member of the front desk team, you will deliver professional, personalized service in person, over the phone, and via email while collaborating closely with doctors, technicians, and leadership to ensure a seamless client experience.

Key Responsibilities

• Greet clients and patients with compassion, professionalism, and efficiency
• Manage client check-ins and check-outs, including appointment coordination and scheduling
• Manage a high volume of multi-line phone calls while providing exceptional service and responding to client inquiries via phone and email
• Assist clients with hospital admissions, financial discussions, deposits, and expectations
• Maintain accurate and up-to-date client and patient records
• Communicate client needs, concerns, and questions to doctors and support staff
• Process medical records requests, pet insurance documentation, faxes, and scanned files
• Support front desk organization, cleanliness, and overall hospital appearance
• Participate in department training, meetings, and continuing education opportunities
• Assist Primary Care management as directed
• Collaborate with team members to provide a positive, efficient client experience

Qualifications

• Minimum 1 year of client service experience required
• Veterinary hospital experience strongly preferred
• Experience with EzyVet and/or Vet Radar is a plus
• Strong communication, organizational, and multitasking skills
• Ability to remain calm and professional in high-stress situations
• Detail-oriented, punctual, and reliable
• Positive attitude with a strong team-oriented mindset
• Ability to work independently and collaboratively in a fast-paced environment

Expectations of Conduct

All of our staff is expected to demonstrate professionalism, dependability, and accountability in all aspects of the role. Candidates should communicate clearly and respectfully, follow hospital policies and medical protocols consistently, maintain accurate documentation, and contribute positively to team culture. A willingness to learn, accept feedback, and support shared hospital goals is essential.

What We Value

At Mount Laurel Animal Hospital, we strive to BE EPIC: Empowerment, Empathy, Professionalism, Integrity, and Collaboration. We are looking for team members who embody these values each day through compassionate patient care, respectful communication, accountability, and a strong commitment to supporting both their coworkers and the hospital as a whole.

Final compensation is influenced by industry experience, schedule, credentials, skills, and applicants’ abilities.

Our Commitment to Diversity, Equity & Inclusion

Mount Laurel Animal Hospital is proud to be an Equal Employment Opportunity (EEO) Employer. We are committed to fostering a workplace that embraces diversity and maintains a respectful, inclusive environment. Discrimination of any kind is strictly prohibited, and our policies apply to all aspects of employment.

Accommodation Notice

If you require accommodations during the application or interview process, please let us know in the “Want to tell us anything” section of the application. All accommodation requests are confidential and will not impact your candidacy. We are committed to providing an inclusive and accessible hiring experience.